Job-ID: 1097Category: Customer Service OperationsLocation: Scotland, United Kingdom; United KingdomWorkplace: On-sitePosted: 2026-11-11Onsite Operative’s are responsible for delivering a high-quality service that meets the specifications and deadlines outlined in the customer’s Service Level Agreement (SLA). You will act as the primary point of contact for Reprographic print and finishing queries, manage workloads, and ensure high-quality output. This role requires flexibility to support other services lines including goods-in, mail and courier functions, as well as supporting and maintaining printer and stationery hubs. Qualifications Canon Core Behaviours • Drive for results • Focus on the Customer • Take ownership and accountability • Act as a team player • Shows courage and conviction • People orientated • Caring for self and others ResponsibilitiesProvide high-quality service in line with customer specifications and time constraints (SLAs).Demonstrate pride and professionalism in all facets of customer service, taking accountability for the work produced on-site.Negotiate extended deadlines when necessary, monitoring the quality and accuracy of outputs.Prioritise work based on technical, workload, and delivery requirements to maximize productivity.Inform your Line Manager or Customer Services Manager (CSM) if the overall workload becomes unmanageable.Use your initiative to make decisions in the absence of your Line Manager.Adhere to and monitor policies and procedures, escalating recurring issues or non-conformance to the CSM or Customer Services Regional Manager.Assist in implementing service enhancements and developmentsRespond to customer inquiries, requests, and complaints in a prompt and efficient manner, addressing demands proactively.Communicate consistently with customers, understanding their needs, and promoting appropriate services.Utilise excellent time management skills to plan and prioritize workloads, maximizing department productivity.Ensure high-quality and accurate work while meeting deadlines
Onsite Operative in Edinburgh employer: Canon
Canon is an exceptional employer, offering a dynamic work environment where innovation meets expertise in the graphic arts and production inkjet sectors. With a strong focus on employee growth, Canon provides comprehensive training and development opportunities, alongside a competitive salary and benefits package, including a 20% bonus and car allowance. The collaborative culture encourages problem-solving and customer engagement, making it an ideal place for professionals looking to make a meaningful impact in their field while enjoying the flexibility of a UK-based role with occasional travel.
