At a Glance
- Tasks: Maintain and repair Canon Production products while providing top-notch customer service.
- Company: Join a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, company car, 25 days annual leave, and pension scheme.
- Other info: Dynamic role with opportunities for continuous learning and career growth.
- Why this job: Be the hero who keeps production running smoothly for our clients.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
As a Field Service Engineer (East Midlands/South Yorkshire), you will be responsible for maintaining, repairing, and servicing a range of Canon Production products including toner mono and colour products, controllers, 3rd party and Canon pre and post equipment at customer sites. Your role will require you to diagnose faults, install equipment, both onsite and remotely whilst providing excellent customer service. You will play a crucial role in ensuring that our clients experience minimal disruption to their production through the effective maintenance and repair of their Production Print equipment.
Responsibilities
- On-Site Service and Repair: Diagnose technical faults and provide solutions, minimising downtime for customers. Achieve a high first-time fix rate and minimise downtime with the most cost-effective use of time and parts. Maintain ownership of RTFs to ensure consistent communication across all parties ensuring that every call is completed in a timely manner. Utilise remote tools to support incident avoidance, preparation, and remote monitoring of device performance. Make informed decisions to escalate when appropriate adhering to the escalation process to minimise the downtime of devices and impact on customers, ensuring accurate records of maintenance and repair.
- Installation and Setup: Install and configure new devices at customer premises, ensuring full functionality and customer satisfaction. Provide customer product instruction and training including how to install/advise how to configure/network device as per installation services (Product Specific). Conduct user training sessions on the proper use and maintenance of devices. On request be part of project teams for large complex installations.
- Customer Service: Act as the face of the company while on-site, always ensuring a professional and friendly demeanour. Provide clear communication to customers about the status of repairs or installations. Offer technical advice and answer customer queries to help optimise their use of the equipment.
- Parts Management: Identify and order spare parts promptly and cost-effectively, with clear and accurate requirements, recording debriefs accurately and promptly. Maintain essential stock and manage inventory to control costs and support uptime. Carry out regular stock checks, SAPO and scheduled activities to keep organised and maintain the right parts for devices in your service area to maintain first time fix rates. Return unused and obsolete parts as per the returns process and non-moving stock targets in a timely manner to mitigate CEL charges. Utilise spares escalation process for high urgency, business critical service incident.
- Reporting and Documentation: Complete service reports, documentation, and updates on job status using the company’s field service management system. Use online tools such as ADAM to record all service information. Provide feedback on recurring issues to the Service Manager for proactive problem resolution.
- Compliance and Safety: Ensure all repairs and maintenance activities comply with industry standards and safety regulations. Conduct work in accordance with health and safety guidelines, ensuring safe practices are followed on-site.
- Continuous Improvement: Stay up to date with industry trends, new products, and technological advancements. Participate in ongoing training and development programs to enhance your technical skills and knowledge.
Qualifications
To be successful in this role of a Field Service Engineer you will demonstrate the following skills and expertise:
- Previous/demonstrable experience as a field service engineer or in a similar role
- Strong mechanical and electrical troubleshooting skills
- Good understanding of IT/networking for device connectivity
- Experience and understanding of print industry - desirable
- Excellent communication and customer service skills.
- Valid driver’s license and willingness to travel.
- An understanding and awareness of company policies and Health & Safety Guidelines, including product safety checks.
- Basic IT qualification - Advantageous
- NVQ or equivalent in an electrical and/or mechanical discipline - highly advantageous
Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
The salary for this role is up to £35,273 (d.o.e.) Company Car, 25 days a/l (not inc b/h), Pension, plus other additional corporate benefits. Location – East Midlands/South Yorkshire
Professional Print Service Engineer - ( East Midlands/South Yorkshire ) in Brentwood employer: Canon
Canon is an exceptional employer that fosters a collaborative and dynamic work environment in Glasgow, where employees are encouraged to excel in their roles as Commercial Print Field Technicians. With a strong emphasis on professional development and a commitment to high-quality service, Canon offers its team members ample opportunities for growth and advancement while ensuring a supportive culture that values teamwork and customer satisfaction.
