Customer Support Specialist Trainee

Learn about Canon\’s consumer imaging products, from Professional Cameras to Printers and Lenses to Binoculars and more. Stay updated with the latest third-party software and operating systems, including graphics applications. Develop your troubleshooting skills through technical training provided by an internal Canon mentor and on-the-job development. Collaborate with experienced Canon Helpdesk specialists to enhance your skills and gain valuable experience. Interact with other departments such as Customer Service, Repair Workshop, and Logistics to broaden your skillset. Receive training on maintaining accurate repair documentation using Canon systems and processes.

We seek individuals who can achieve excellence by working collaboratively, are courageous in exploring new approaches, and can understand the world from the customer\’s perspective. We\’re looking for creative problem-solvers committed to helping Canon thrive in an ever-changing environment.

• A self-starter with enthusiasm for learning from our Helpdesk and customer service teams.
• Strong interest in technology, imaging products, and software relevant to troubleshooting high-tech Canon imaging products.
• Demonstrate tenacity when facing technical challenges or difficult situations.
• Excellent customer service and communication skills, maintaining professionalism while representing Canon.
• Technical competence in troubleshooting customer issues and a desire to develop customer service skills.
• Computer literate with clear, concise communication skills in both written and verbal forms. Good data analysis skills and a motivation to succeed. Technical mindset.
• Attention to detail.
• Interest in technology, imaging products, and software.
• Exposure to Microsoft Word and Excel.
• Keen to learn and grow professionally and personally.

Canon UK is seeking a talented school, college, or university leaver passionate about joining a global brand as a Technical Helpdesk/Customer Service Trainee. The role involves working with an internal mentor and a team of customer service and Canon technology experts. This trainee position offers opportunities to develop technical skills with the goal of progressing to a 2nd level technical Helpdesk role.

At Canon, you\’ll receive support and encouragement to grow, with investments in your professional development. Our leaders foster an environment of exploration and knowledge sharing. We are committed to creating an inclusive and equitable culture where employees are valued and can thrive both personally and professionally. Canon also emphasizes sustainability through our Kyosei philosophy, focusing on reducing environmental impact and making positive social contributions.

Salary – Starting from £22,597.58
Location – Elstree, Hertfordshire
Closing date – Please apply as soon as possible

• Internal training by our in-house mentor to develop you into an experienced 2nd Tier helpdesk Specialist.
• Continuous learning resources and support.
• Work-life balance with at least 25 days holiday, holiday purchase options, and flexible working policies.
• Diversity initiatives reflecting our global community.
• Health & wellbeing benefits including free private healthcare, Employee Assistance Programme, Mental Health First Aid partnerships, and gym discounts.
• Employee discounts of up to 38% on Canon products.
• Additional benefits such as a generous pension, Canon Awards, discount cards, cycle-to-work scheme, season ticket loans, and charity volunteer days.

We are an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes without discrimination based on race, religion, national origin, sex, disability, age, veteran status, or other protected categories.

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