At a Glance
- Tasks: Install, service, and repair Canon office printers while ensuring top-notch customer satisfaction.
- Company: Join Canon, a leading tech company known for innovation and quality service.
- Benefits: Competitive salary, ongoing training, and opportunities for career growth.
- Other info: Dynamic role with a chance to learn and grow in a supportive environment.
- Why this job: Be the go-to expert for cutting-edge technology and make a real difference for customers.
- Qualifications: Technical skills in service and repair, with a focus on customer engagement.
The predicted salary is between 30984 - 30984 € per year.
In this role you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
Responsibilities
- Technical Service & Repair
- Diagnose and resolve technical faults quickly and effectively, minimising downtime.
- Utilise remote diagnostic tools for proactive monitoring, triage, visit preparation and incident avoidance.
- Apply the standard service incident approach, using logical fault analysis to resolve issues efficiently, leveraging resources such as knowledge databases, manuals, bulletins and collaboration with peers and Field service specialists to minimise downtime.
- Achieve high first-time fix rates, minimising repeat visits and cost-effective use of time and parts.
- Take full ownership of RTFs (Return to fit cases) ensuring timely resolution and clear communication.
- Maximise eMaintenance connections during site visits, utilising remote tooling and checking onsite consumable levels.
- Complete firmware upgrades and modifications to ensure the reliability and safety of devices.
- Advise customers on billable work outside of contract entitlements and obtain authorisation before proceeding.
- Escalate promptly when resolution isn't possible, following escalation and incident management processes to restore service quickly, minimise disruption and capture learnings for future cases.
- Installation and Setup
- Set up, install and configure devices, ensuring full functionality and customer satisfaction when engineer onsite tasks required.
- Provide product instruction and training, advising how to configure, network devices as per advanced installation service (Print driver, scan to folder or scan to email, green button).
- Conduct user training sessions on proper use and maintenance.
- Deliver remote support for Standard installations when required.
- Customer Engagement
- Represent Canon as a trusted advisor, maintaining a professional and customer focused mindset.
- Communicate clearly and provide accurate and understandable explanations on services performed and technical advice.
- Listen and act, ensure customer concerns are resolved or escalated appropriately.
- Identify, share and submit quality commercial opportunities, including sales and media leads.
- Inventory & Parts Management
- Identify and order spare parts promptly and cost-effectively with clear and accurate requirements, recording debriefs accurately and promptly.
- Maintain stock and manage inventory to control costs and support uptime.
- Carry out regular stock checks, SAPO and scheduled activities to keep organised and maintain the right parts for devices in your service area to maintain first time fix rates.
- Return unused and obsolete parts as per the returns process and non-moving stock targets in a timely manner to mitigate CEL charges.
- Provide accurate data to Spares Inventory team to ensure all order requirements from alternative sources are achieved right first time.
- Utilise spares escalation process for high urgency, business critical service incidents.
- Reporting And Compliance
- Complete accurate service reports, documentation, and update job status in the field service management system in line with company guidelines.
- Provide feedback on recurring issues to the Service Manager for proactive resolution.
- Ensure compliance with company policies and health and safety guidelines and standards, ensuring safe practices are followed during all activities.
- Complete annual health and safety audit and field accompaniment as instructed.
- Continuous Improvement
- Stay current on new products, models, features and troubleshooting techniques.
- Participate in ongoing training and development programs or meetings to enhance your professional, technical skills and knowledge.
Qualifications
Salary up to £30,984 based on experience.
Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Workspace field engineer (walking) in Uxbridge employer: Canon EMEA
At Canon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Workspace Field Engineer, you will benefit from ongoing training and development opportunities, ensuring your skills remain sharp while you contribute to customer satisfaction through high-quality service. Our commitment to employee well-being and professional growth, combined with a supportive team environment, makes Canon a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace field engineer (walking) in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research Canon's products and services, especially their office printers and finishing products. This way, when you get that interview, you can show off your knowledge and impress them with how well you understand their needs.
✨Tip Number 2
Practice your technical skills! Since you'll be diagnosing and resolving faults, brush up on your troubleshooting techniques. Maybe even set up a mock printer at home to get hands-on experience. The more confident you are, the better you'll perform in interviews!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to communicate clearly and effectively is key in this role, so prepare some stories that highlight your ability to engage with clients.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start!
We think you need these skills to ace Workspace field engineer (walking) in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workspace Field Engineer role. Highlight your experience with technical service and repair, especially with printers or similar devices. We want to see how your skills align with our focus on customer satisfaction and first-time fix rates.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Mention specific experiences that demonstrate your problem-solving skills and customer engagement abilities.
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills and any relevant certifications. We love candidates who are proactive in learning and staying current with new products and troubleshooting techniques, so let us know what you've been up to!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Canon EMEA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Canon Office Printers and Finishing products. Familiarise yourself with common technical faults and the standard service incident approach. Being able to discuss specific troubleshooting techniques will show that you're ready to hit the ground running.
✨Demonstrate Customer Focus
Since customer satisfaction is key in this role, think of examples where you've gone above and beyond for a customer. Be prepared to explain how you would handle customer concerns and ensure their needs are met, showcasing your ability to act as a trusted advisor.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you diagnosed and resolved technical issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical fault analysis and resourcefulness in minimising downtime.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would approach a specific installation or repair task. Think through the steps you would take and be ready to explain your thought process clearly and confidently.
