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- Tasks: Maximise value from key business platforms and translate needs into actionable user stories.
- Company: Join Canon EMEA, a diverse team with over 50 nationalities.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive salary with great perks.
- Other info: Be part of a company that values sustainability and personal growth.
- Why this job: Make a real impact on digital solutions that enhance customer satisfaction.
- Qualifications: Experience in product ownership and strong communication skills required.
The predicted salary is between 60849 - 60849 £ per year.
The Product Owner is responsible for maximising the value delivered by key business platforms and systems within Canon EMEA's operations. Working closely with Business Process Consultants, IT and business stakeholders, the Product Owner translates business needs into actionable user stories, manages the product backlog, and ensures that platform development aligns with strategic goals. This role plays a critical part in enabling scalable, user‑centric and efficient digital solutions that support operational excellence and customer satisfaction.
Responsibilities
- Own and manage the product backlog for assigned platforms, ensuring clarity, prioritisation and alignment with business objectives.
- Collaborate with Business Process Consultants and business stakeholders to gather requirements, define user stories and validate acceptance criteria.
- Act as the primary liaison between business and IT teams, ensuring shared understanding of goals, scope and priorities.
- Participate in sprint planning, backlog refinement and daily stand‑ups to support agile delivery practices.
- Ensure platform developments are aligned with Canon's process architecture, compliance standards and data governance principles.
- Monitor platform performance and user feedback to identify opportunities for improvement and innovation.
- Support the development and delivery of business cases for new features or enhancements, including impact feasibility assessments and project planning.
- Coordinate testing and validation activities, ensuring solutions meet business needs and quality standards.
- Maintain up‑to‑date documentation of platform capabilities, business designs, workflows, and release notes.
- Collaborate with Learning & Development to ensure training materials are created and updated; support training delivery to drive adoption.
- Contribute to the continuous improvement of product management practices and tools within the BPM function.
- Conduct business impact assessments for upcoming releases and system changes, ensuring alignment with operational goals and readiness for adoption.
- Collaborate with compliance teams (e.g., security, data privacy) to ensure governance, traceability, and risk mitigation in platform development.
- Drive business adoption of platform capabilities by promoting value, supporting change management, and ensuring solutions are embedded into operational workflows.
- Act as a key decision‑maker for backlog prioritisation and scope management; manage escalations and evaluate risks and dependencies in collaboration with stakeholders.
- Represent Canon in internal and external platform communities, sharing insights and staying informed on platform evolution and best practices.
- Project manage the delivery of standard & small changes independently or as part of a wider project team for larger initiatives.
Qualifications
- Experience in end‑to‑end systems thinking practices.
- Experience in product ownership, business analysis, or digital transformation roles.
- Strong understanding of agile methodologies and product life‑cycle management.
- Ability to translate business needs into technical requirements and user stories.
- Excellent communication and stakeholder engagement skills.
- Proven experience with one or more enterprise platforms (e.g., Salesforce, SAP, ServiceNow).
- Proven ServiceNow experience; Customer Service Management, IT Service Management, Field Service modules and Self‑service portal capabilities.
- Experience working in cross‑functional, matrixed environments.
Salary
Salary up to £60,849 (dependent on experience) plus 10% annual bonus and a great benefits package.
Benefits
- Be part of a diverse, energetic team, joining 50+ nationalities at our EMEA HQ.
- Enjoy hybrid working (3 days in office, 2 from home).
- Benefit from flexible hours, professional development, and a wide range of perks.
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase.
- Access a competitive salary, wide‑ranging benefits, a generous pension scheme and up to 38% discount on Canon products.
- Be part of a company that values sustainability, inclusion, and your personal growth.
- Great transport links – Elizabeth Line and Stockley Park low‑cost Shuttle Bus and free parking on site.
Service Now Product Owner in Uxbridge employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now Product Owner in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Canon or have experience with ServiceNow. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you've got experience with agile methodologies or product ownership, make sure to highlight that in conversations. Share specific examples of how you've maximised value in past roles – it’ll make you stand out!
✨Tip Number 3
Don’t just apply – engage! When you apply through our website, follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar. Plus, it’s a great way to reiterate your fit for the role.
✨Tip Number 4
Prepare for the interview by understanding Canon's values and how they align with your own. Be ready to discuss how you can contribute to their goals, especially around operational excellence and customer satisfaction. Confidence is key!
We think you need these skills to ace Service Now Product Owner in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with agile methodologies and product ownership, and show how your skills align with Canon's goals.
Showcase Your Experience: Don’t just list your previous roles; explain how your experience with platforms like ServiceNow has prepared you for this position. Use specific examples to demonstrate your understanding of user stories and backlog management.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. This will help us quickly see how you fit into the role and the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Canon EMEA
✨Know Your Product Inside Out
Before the interview, make sure you understand the key features and functionalities of ServiceNow, especially in relation to Customer Service Management and IT Service Management. Familiarise yourself with how these platforms can drive operational excellence and customer satisfaction, as this will help you articulate your insights during the discussion.
✨Master the Agile Methodology
Since the role involves agile delivery practices, brush up on your knowledge of agile methodologies. Be prepared to discuss your experience with sprint planning, backlog refinement, and daily stand-ups. Sharing specific examples of how you've successfully implemented these practices in past roles will demonstrate your capability as a Product Owner.
✨Engage Stakeholders Effectively
Highlight your communication skills by preparing to discuss how you've collaborated with business stakeholders and IT teams in previous positions. Think of examples where you translated business needs into actionable user stories and how you ensured alignment with strategic goals. This will show that you can be the primary liaison they need.
✨Showcase Continuous Improvement Mindset
Be ready to talk about how you've contributed to the continuous improvement of product management practices. Discuss any experiences you have with monitoring platform performance, gathering user feedback, and implementing changes based on that feedback. This will illustrate your proactive approach to enhancing product value and user satisfaction.