At a Glance
- Tasks: Own the integrated delivery plan and track milestones across multiple workstreams.
- Company: Join a leading organisation focused on service operations and customer support.
- Benefits: Salary range of £43,500-£51,500 plus a 10% bonus and additional benefits.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
- Why this job: Drive governance and stakeholder engagement in a dynamic, multi-market environment.
- Qualifications: Proven experience in delivering complex programmes with strong governance and planning skills.
The predicted salary is between 43500 - 51500 £ per year.
Own the integrated delivery plan across multiple workstreams; track milestones, dependencies and progress across stakeholders. Drive governance: prepare updates, steer actions, maintain RAID, and ensure clear ownership and drive actions through to completion.
Coordinate cross-functional and cross-regional stakeholders (National/Regional Sales Organisations and central teams) to maintain alignment, pace and consistency of execution. Produce clear, decision-orientated status reporting and escalated risks/issues early to protect delivery timelines and outcomes. Support adoption and implementation readiness across markets, helping maintain momentum and reduce inconsistent execution risk.
Maintain structured programme artifacts (plans, actions, RAID, key decisions) to ensure continuity and transparency during the maternity cover period. Work closely with team members, ensuring project-led activities are managed effectively while BAU ownership remains clear. Protect delivery outcomes by removing blockers, driving stakeholder engagement, and sustaining a strong execution cadence.
Responsibilities
- Proven experience delivering complex programmes/projects with multiple workstreams and stakeholders in a matrix environment.
- Strong capability in governance, planning, scheduling, dependency management, RAID management and structured reporting.
- Confident stakeholder manager: able to drive alignment across markets/functions and keep delivery moving at pace.
- Experience supporting transformation / operational efficiency initiatives (ideally in service operations / customer support context).
- Highly organised, proactive and outcome-focused; able to manage competing priorities and protect timelines.
- Strong written and verbal communication skills with the ability to produce concise, decision-ready updates for leadership.
- Experience working across pan-EMEA / multi-market operating models and familiarity with service transformation topics such as remote resolution improvement and outsourcing / service desk operating models is desirable.
Qualifications
- Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Salary
Salary range is between £43,500-£51,500 depending on experience + 10% bonus and benefits.
Project Manager - Service Specialist 12 Month Fixed-term contract in Uxbridge employer: Canon EMEA
This role is based in a prominent company known for its commitment to operational efficiency. Employees enjoy a competitive salary, a 10% bonus, and a supportive environment that values teamwork and accountability. The team focuses on driving results and enhancing customer experiences across EMEA markets.
