At a Glance
- Tasks: Provide top-notch IT support to Canon employees across Europe and collaborate on exciting projects.
- Company: Join Canon, a leading tech company that values your growth and ambition.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Great opportunities for career advancement and learning in a collaborative atmosphere.
- Why this job: Make a real difference by helping others with their tech needs in a dynamic setting.
- Qualifications: Understanding of Office 365, IT hardware, and strong communication skills required.
The predicted salary is between 33450 - 33450 £ per year.
This role allows you to provide efficient and comprehensive technical support to Canon UK and Canon Europe employees and contractors in cooperation with European Central IT Support. With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Responsibilities:
- Provide IT Support to Canon Europe HQ, Canon UK and Ireland employees including remote offices and field‑based employees.
- Work in a collaborative environment on IT projects with IT peers and stakeholders.
- Ensure SLA targets are met whilst providing a friendly customer‑oriented approach, escalating where required.
- Image, maintain and deploy Windows laptops, and support mobile devices (Samsung and Apple).
- Install, maintain, and upgrade IT equipment and network infrastructure, including working with external vendors for support and maintenance.
- Maintain IT assets and ensure documentation and logs are kept up to date and compliant.
- Work closely with the IT Local Support team, Service Desk team and third‑line support teams.
Qualifications:
Required skills:
- Understanding of Office 365 environment including MS Teams, One Drive and SharePoint.
- Strong understanding of IT hardware laptops/desktops, mobile devices and software.
- Clear verbal and written communication skills.
- Completion of an IT related courses, degree or apprenticeship programme.
Desirable:
- Understanding of video conferencing solutions.
- Ability to support Apple Mac devices.
- Familiarity of AI tools including Microsoft Co Pilot.
Salary up to £33,450, dependent on experience.
IT Local Support Professional in Uxbridge employer: Canon EMEA
At Canon, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters professional growth and development. As an IT Local Support Professional, you'll benefit from a supportive environment where your contributions are valued, and you'll have access to ongoing training and resources to enhance your skills. Located in the vibrant UK, our team is dedicated to innovation and teamwork, ensuring you have the freedom to explore new ideas while providing top-notch support to our employees across Europe.
