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- Tasks: Join Canon as a Resource Planner, managing daily operations and optimising resource allocation.
- Company: Canon UK is a global leader in imaging solutions, committed to innovation and growth.
- Benefits: Enjoy flexible working, 25+ days holiday, private healthcare, and discounts on Canon products.
- Why this job: Be part of a diverse team, foster collaboration, and grow your skills in a supportive environment.
- Qualifications: Customer service experience, attention to detail, and the ability to thrive under pressure are essential.
- Other info: Apply by March 31st, 2025, and embrace a vibrant workplace with over 50 nationalities.
The predicted salary is between 22000 - 26000 £ per year.
Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. This is an exciting opportunity to join a global organization as a Resource Planner responsible for the day-to-day planning of the UK Production Engineers.
What we give:
- A salary of between £25,528 - £26,946 depending on experience, with eligibility for a performance-based bonus.
- A new range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, an Employee Assistance Program plus employee discounts on Canon products.
- Hybrid working and a flexible working policy, with a minimum of 25 days holiday per year.
- Support and encouragement for continuous Learning and Development with a wide range of resources and support available on demand.
What we ask:
As our Resource Planner, your key responsibilities and tasks are:
- Dynamically assess resource requirements and allocate resource effectively to meet operational demands and maximise productivity.
- Escalate problem calls, missed SLAs or reporting issues as defined in the procedures.
- Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
- Proactively communicate with customers, providing timely updates on the status of their requests.
- Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.
- Ability to triage and identify best fit for allocation of incident to next resolver step.
- Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities.
- Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
- Carry out call dispatch and book off when required and correct mistakes in visit reporting, ensuring the integrity of the data.
- Identify opportunities for improvement and implement practical solutions that drive tangible results.
You will need:
- Customer Service background.
- High level of accuracy, superior attention to detail and a strong work ethic.
- Ability to work independently.
- Remains calm under pressure and able to prioritise tasks and activities effectively.
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
- Ability to think creatively to solve problems within time constraints.
You will also show:
- Act as a Team Player.
- Apply high standards of Accuracy.
- Communicate Effectively.
- Drive for Results.
- Focus on the Customer.
Salary: £25,528 - £26,946
Location: Canon UK & Ireland, Birmingham Office
Closing date: March 31st 2025
No Agencies please.
Hours: Shift pattern between 07:30 – 17:30
Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.
Here are some of the benefits we offer:
- Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- As a Company that encourages continuous learning you will always have resources and support available.
- We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- We strive to create a diverse and empowered workforce that reflects the communities we serve.
- Free private healthcare, an Employee Assistance Program, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Up to 38% off products from our Canon store.
- Free parking on site.
- Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
Resource Planner - Birmingham, Midlands employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner - Birmingham, Midlands
✨Tip Number 1
Familiarise yourself with Canon's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the company and its operations.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Resource Planner role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role requires a strong focus on customer satisfaction, think of specific examples where you've successfully resolved issues or improved service delivery.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've had to think creatively under pressure. This aligns well with the job's requirements and will highlight your ability to thrive in a dynamic environment.
We think you need these skills to ace Resource Planner - Birmingham, Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Resource Planner role. Focus on your customer service background, attention to detail, and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description and explain how your skills can contribute to Canon's goals.
Highlight Problem-Solving Skills: In your application, emphasise your ability to think creatively and solve problems under pressure. Provide examples of past experiences where you successfully managed challenges in a customer service environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Resource Planner role.
How to prepare for a job interview at Canon EMEA
✨Showcase Your Customer Service Skills
As a Resource Planner, you'll need to demonstrate your customer service background. Prepare examples of how you've effectively communicated with customers and resolved issues in the past. This will show that you understand the importance of customer satisfaction in this role.
✨Highlight Your Attention to Detail
Given the emphasis on accuracy in this position, be ready to discuss situations where your attention to detail made a significant difference. Whether it's in planning or reporting, showcasing your meticulous nature can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
The role requires creative thinking to solve problems under time constraints. Prepare to share specific examples of challenges you've faced and how you approached them. This will illustrate your ability to think on your feet and find practical solutions.
✨Emphasise Team Collaboration
Canon values collaboration across teams. Be prepared to discuss how you've worked with others to achieve common goals. Highlighting your experience in fostering a culture of teamwork will resonate well with the interviewers.
