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- Tasks: Install, service, and repair Canon Professional Printers while ensuring top-notch customer satisfaction.
- Company: Join Canon, a global leader in imaging and innovation with a vibrant team culture.
- Benefits: Enjoy a competitive salary, flexible working hours, and up to 38% off Canon products.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Proactive, detail-oriented with experience in electromechanical environments and excellent communication skills.
- Other info: Embrace a diverse workplace with opportunities for personal growth and continuous learning.
The predicted salary is between 26000 - 37000 £ per year.
Professional Print Service Engineer – Guildford
Location: Guildford/ Surrey area
Responsibilities
- Installing, servicing, and repairing a range of Canon Professional Printers
- Following standard call procedures and maintaining high-quality standards
- Achieving a high first-time fix rate and minimizing return visits
- Delivering an outstanding customer experience that drives satisfaction and loyalty
- Providing a service in first line troubleshooting (root cause of problems) on Production Print devices, working to strict service level agreements
- Achieving a high first-time fix rate and minimum recalls with cost-effective use of labour time and parts
- Using excellent communication skills to communicate effectively with Canon’s customers and across internal Canon departments as required
- Coaching/mentoring Service Engineers (dependent on grade) and contributing to team development and service performance
- Ensuring all post-sale field service requirements are met
- Providing technical escalation support for colleagues when required
- Recording all activities in line with company guidelines
- Optimising customer stock inventory and rotation, balancing against return-to-fit visits as applicable
- Providing customer product instruction and training
- Advising the customer when chargeable work is required and seeking required authorisation prior to undertaking this activity
- Contributing to maintenance and repair practice improvements and machine modifications
- Signalling commercial opportunities to Sales and Marketing (via OSIS on-site functionality where applicable)
- Adhering to company policies and Health & Safety Guidelines, including product safety checks
- Self-development and pursuing further training to develop skills in this role
Qualifications
- A proactive, detail-oriented professional who thrives in a fast-paced environment
- Strong time management and teamwork skills
- A passion for technology and a commitment to service excellence
- Ability to work in an environment focused on superior customer service and continuous business performance improvement
- Excellent customer service and communication skills; able to work well in a team and independently
- Remains calm under pressure and can prioritise tasks effectively
- NVQ or equivalent in an electrical and/or mechanical discipline
- Highly organised with excellent planning and time management; proactive and problem-solving with cost-conscious approach
- Experience as a competent Service Engineer in a production/commercial environment with fault finding and resolution in electromechanical environments and relevant IT experience
- Understanding of health and safety guidelines
- Full UK driving licence
Further Information / Benefits
- Salary up to £31,513 plus company car
- Location – Guildford/ Surrey area
- Competitive salaries benchmarked against similar roles and reviewed annually
- Learning & Development – resources and support for continuous learning
- Work & Home Life Balance – minimum 25 days holiday per year, holiday purchase, flexible working policy
- Diversity – diverse and empowered workforce
- Health & Wellbeing – private healthcare, Employee Assistance Programme, mental health support, gym discounts
- Employee discount – up to 38% off Canon products
- Other Benefits – generous pension, Canon Awards, Cycle to Work, season ticket loans, charity volunteer days
About Us
At Canon, we’ve been inspiring people to capture and share their world for over 85 years. We’re a global leader in imaging and innovation, driven by bold ideas, collaboration, and Kyosei — living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?
- Be part of a diverse, energetic team at our Stockley Park Head Office
- Hybrid working (3 days in office, 2 from home)
- Flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days available for holiday purchase
- Competitive salary, generous pension, and up to 38% discount on Canon products
- Focus on sustainability, inclusion, and personal growth
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Professional Print Service Engineer - Guildford employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Print Service Engineer - Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it counts.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise can set you apart from other candidates and give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Professional Print Service Engineer - Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Professional Print Service Engineer role. Highlight your experience with Canon printers and any relevant technical skills. We want to see how your background aligns with what we do!
Show Off Your Customer Service Skills: Since delivering an outstanding customer experience is key, don’t forget to showcase your customer service skills in your application. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you would with a customer!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Canon EMEA
✨Know Your Tech
Make sure you brush up on your knowledge of Canon Professional Printers and their common issues. Familiarise yourself with the latest models and their features, as well as troubleshooting techniques. This will show that you're not just a candidate, but someone who genuinely understands the technology.
✨Customer Service is Key
Since this role heavily focuses on delivering an outstanding customer experience, prepare examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to resolve an issue or improve satisfaction—these stories will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you've successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career goals.
