At a Glance
- Tasks: Maintain and repair Canon Production products while providing top-notch customer service.
- Company: Join Canon, a global leader in imaging and innovation with a diverse culture.
- Benefits: Enjoy competitive salary, flexible hours, hybrid working, and generous holiday allowance.
- Other info: Be part of a vibrant team with great career growth opportunities and a commitment to sustainability.
- Why this job: Make a real impact by ensuring minimal disruption for clients through effective equipment maintenance.
- Qualifications: Experience in field service engineering, strong troubleshooting skills, and excellent communication.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
As a Field Service Engineer ( Central London ), you will be responsible for maintaining, repairing, and servicing a range of Canon Production products including toner mono and colour products, controllers, 3rd party and Canon pre and post equipment at customer sites.
Your role will require you to diagnose faults, install equipment, both onsite and remotely whilst providing excellent customer service.
You will play a crucial role in ensuring that our clients experience minimal disruption to their production through the effective maintenance and repair of their Production Print equipment.
Responsibilities
As the Field Service Engineer, you will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Canon Professional Print equipment, working to strict service level agreements.
You're key responsibilities will include but not be limited to
- On-Site Service And Repair
- Diagnose technical faults and provide solutions, minimising downtime for customers.
- Achieve a high first-time fix rate and minimise downtime with the most cost-effective use of time and parts.
- Maintain ownership of RTFs to ensure consistent communication across all parties ensuring that every call is completed in a timely manner.
- Utilising remote tools to support incident avoidance, preparation, and remote monitoring of device performance.
- Make informed decisions to accelerate when appropriate adhering to the escalation process to minimise the down time of devices and impact on customers, ensuring accurate records of maintenance and repair.
- Installation And Setup
- Install and configure new devices at customer premises, ensuring full functionality and customer satisfaction.
- Provide customer product instruction and training including how to install/advise how to configure/network device as per installation services (Product Specific)
- Conduct user training sessions on the proper use and maintenance of devices.
- On request be part of project teams for large complex installations
- Customer Service
- Act as the face of the company while on-site, always ensuring a professional and friendly demeanour.
- Provide clear communication to customers about the status of repairs or installations.
- Offer technical advice and answer customer queries to help optimise their use of the equipment.
- Parts Management
- Identify and order spare parts promptly and cost-effectively, with clear and accurate requirements, recording debriefs accurately and promptly.
- Maintain essential stock and manage inventory to control costs and support uptime.
- Carry out regular stock checks, SAPO and scheduled activities to keep organised and maintain the right parts for devices in your service area to maintain first time fix rates.
- Return unused and obsolete parts as per the returns process and non-moving stock targets in a timely manner to mitigate CEL charges.
- Utilise spares escalation process for high urgency, business critical service incident.
- Reporting And Documentation
- Complete service reports, documentation, and updates on job status using the company’s field service management system.
- Use online tools such as ADAM to record all service information.
- Provide feedback on recurring issues to the Service Manager for proactive problem resolution.
- Compliance And Safety
- Ensure all repairs and maintenance activities comply with industry standards and safety regulations.
- Conduct work in accordance with health and safety guidelines, ensuring safe practices are followed on site.
- Continuous Improvement
- Stay up to date with industry trends, new products, and technological advancements.
- Participate in ongoing training and development programs to enhance your technical skills and knowledge.
Qualifications
To be successful in this role of a Field Service Engineer you will demonstrate the following skills and expertise:
Skills & Experience
- Previous/demonstrable experience as a field service engineer or in a similar role
- Strong mechanical and electrical troubleshooting skills
- Good understanding of IT/networking for device connectivity
- Experience and understanding of print industry - desirable
- Excellent communication and customer service skills.
- Valid driver’s license and willingness to travel.
- An understanding and awareness of company policies and Health & Safety Guidelines, including product safety checks.
- Basic IT qualification - Advantageous
- NVQ or equivalent in an electrical and/or mechanical discipline - highly advantageous
- Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
The salary for this role is up to £35,273 (d. o. e.) London Allowance, 25days a/l (not inc b/h), Pension, plus other additional corporate benefits
Location – Central London
About Us
At Canon, we have been inspiring people to capture and share their world for over 85 years.
As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.
We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.
We welcome applicants from all communities and backgrounds.
Why Join Us?
- Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
- Enjoy hybrid working (3 days in office, 2 from home)
- Benefit from flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
- Be part of a company that values sustainability, inclusion, and your personal growth
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
If you are ready to make an impact – we’d love to hear from you.
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Professional Print Service Engineer - ( Central London ) ) employer: Canon EMEA
At Canon, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters professional growth and development. As an IT Local Support Professional, you'll benefit from a supportive environment where your contributions are valued, and you'll have access to ongoing training and resources to enhance your skills. Located in the vibrant UK, our team is dedicated to innovation and teamwork, ensuring you have the freedom to explore new ideas while providing top-notch support to our employees across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Print Service Engineer - ( Central London ) )
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Canon EMEA, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Professional Print Service Engineer - ( Central London ) )
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Canon EMEA specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Canon EMEA
✨Know Your Manufacturing Processes
Before you walk into the interview with Canon EMEA, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Canon EMEA value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
