Professional Print Service Engineer - Brentwood, Essex

Job Purpose and Summary

Canon UK is looking for a Professional Print Field Service Engineer to join its team. The ideal candidate would live in the East Anglia / Essex area to meet agreed service levels.

In this role you will be carrying out installation, service and repairs on a range of Canon Professional Printers. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first- time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.

The work is varied and so if you enjoy working in a fast-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.

What we give

– Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.

– Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.

– Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.

– Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.

– Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.

– Employee discount – Up to 38% off products from our Canon store.

– Some other Benefits – Generous Pension, Canon Awards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Production Print devices, working to strict service level agreements.

– Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.

– Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as requird.

– Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role.

– Ensue all post-sale field service requirements are met.

– When required provide technical escalation support for colleagues.

– Ensure all activities are recorded correctly in line with company guidelines.

– Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.

– To provide customer product instruction and training.

– Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.

– Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.

– Make frequent contributions to the on-going development of the team and overall service performance.

– Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the OSIS (On site, In Sight) functionality provided via Laptop.

– For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.

– Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role.

You will need

Salary up to £ 30,087 plus company car

Location – Area Based ( East Anglia/Essex)

No angencies please

Further information

Capacity to work in an environment focused on superior customer service and continuous business performance improvement.

– Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.

– Remains calm under pressure and able to prioritise tasks and activities effectively.

– NVQ or equivalent in an electrical and/or mechanical discipline.

– You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.

– You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.

– Understanding of health and safety guidelines.

– Full UK driving licence