At a Glance
- Tasks: Manage consumables and provide top-notch customer service on-site.
- Company: Join Canon, a global leader in imaging and innovation.
- Benefits: Enjoy a competitive salary, flexible hours, and generous holiday.
- Other info: Hybrid working model and excellent career growth opportunities.
- Why this job: Make a real impact while working with a diverse, energetic team.
- Qualifications: Customer service skills and basic technical experience required.
The predicted salary is between 24801 - 24801 £ per year.
Job Overview
Based on site at the assigned client’s premises, this role ensures the timely supply of consumables and delivers exceptional customer service.
Responsibilities include providing first-line triage for Canon devices, responding to automated alerts and notifications, and proactively managing consumable stock levels across designated customer sites to maintain device uptime and service quality balanced with effective cost awareness of stock holding to ensure ongoing positive account profitability.
Responsibilities
- Consumable Management: Ensure timely and accurate replenishment of consumables to minimize downtime for customer devices.
- Proactive Maintenance: Respond promptly to automated alerts and notifications, addressing issues before they escalate.
- First-Line Triage: Perform initial diagnostics and basic troubleshooting to resolve device issues quickly or escalate efficiently when required.
- Governance & Compliance: Ensure all devices report correctly into Canon e Maintenance and adhere to service standards.
- Customer Interaction: Act as the site interface with local FM and IT teams, maintaining strong relationships and high satisfaction levels.
- Sales & Improvement Identification: Spot opportunities for service enhancements and additional sales within assigned accounts and submit leads as per process.
- Incident Management: Attend, triage, and resolve incidents for the assigned account, ensuring timely and effective resolution.
- Technical Repair & Standards: Utilize Canon Workspace technology to complete repairs and clear incidents using prescribed technician practices; own return-to-fix cases and resolve quickly.
- Preventative Maintenance: Carry out proactive and preventative maintenance on assigned account devices to deliver maximum uptime.
- Sales Engagement & Service Promotion: Identify and close new business opportunities, and actively promote Canon services across clients to drive added value and growth
Qualifications
- Can demonstrate an ability to adapt communication style and techniques to ensure that complex information can be easily understood by a non-technical audience.
- Local language plus business English Ability to work autonomously.
- Exceptional customer service skills
- Basic technical or electrical experience
- Exceptional customer service skills
- Excellent time keeping
- Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
- Salary
The Salary for this role is: £24,801, plus car and company benefits including pension, 25 days a/l (not including bank holidays), private healthcare, life insurance
About Canon
At Canon, we’ve been inspiring people to capture and share their world for over 85 years.
As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.
We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.
We welcome applicants from all communities and backgrounds.
Benefits
- Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
- Enjoy hybrid working (3 days in office, 2 from home)
- Benefit from flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
- Be part of a company that values sustainability, inclusion, and your personal growth
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
If you are ready to make an impact – we’d love to hear from you.
#J-18808-Ljbffr
Onsite operative-Gateshead and South Tyneside Councils employer: Canon EMEA
At Canon, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters professional growth and development. As an IT Local Support Professional, you'll benefit from a supportive environment where your contributions are valued, and you'll have access to ongoing training and resources to enhance your skills. Located in the vibrant UK, our team is dedicated to innovation and teamwork, ensuring you have the freedom to explore new ideas while providing top-notch support to our employees across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite operative-Gateshead and South Tyneside Councils
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Canon EMEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Canon EMEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite operative-Gateshead and South Tyneside Councils
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Canon EMEA:Your cover letter is your chance to shine! Tell us why you want to work at Canon EMEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Canon EMEA!
How to prepare for a job interview at Canon EMEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
