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- Tasks: Install, service, and repair Canon office printers while ensuring top-notch customer satisfaction.
- Company: Join Canon UK, a global leader in imaging and innovation with a diverse culture.
- Benefits: Enjoy competitive salary, flexible hours, hybrid working, and generous holiday allowance.
- Why this job: Build a rewarding career in a dynamic role with opportunities for personal growth.
- Qualifications: Technical aptitude, fault-finding skills, and a customer-focused mindset are essential.
- Other info: Be part of a vibrant team with 50+ nationalities and excellent transport links.
The predicted salary is between 22000 - 27500 £ per year.
Canon UK is looking for a workspace Field Service Engineer to join the Southern team working primarily in the North, East and North West London post codes. The ideal candidate would live in or around these postcodes to meet agreed service levels.
This is a fantastic opportunity for an engineer looking to build a career in a varied and challenging role. In this role, you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
Responsibilities
- Achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
- Ensure all post-sale field service requirements are met
- When required provide technical escalation support for colleagues
- Ensure all activities are recorded correctly in line with company guidelines
- Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
- To provide customer product instruction and training
- Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
- Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
- Make frequent contributions to the on-going development of the team and overall service performance.
Qualifications
- A high technical aptitude with excellent fault-finding skills
- Electrical and mechanical maintenance skills
- Customer focused and excellent organizational skills
- IT skills
- Self-motivated individual with good communication skills
- Remains calm under pressure and able to prioritize tasks and activities effectively
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement
- Understanding of health and safety guidelines
- Full UK driving licence
Competitive salary: Salary up to £27,462 Mobile Engineer or Walking Engineer (plus generous walking allowance) dependant on experience. Location – Field Based-Inner London Postcodes.
About Us
At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?
- Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
- Enjoy hybrid working (3 days in office, 2 from home)
- Benefit from flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
- Be part of a company that values sustainability, inclusion, and your personal growth
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
We are an equal opportunities employer and welcome applications from all sections of the community. Canon is committed to providing a working environment that is free from discrimination, harassment and bullying. We value diversity and promote equality and inclusion in the workplace.
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Field Service Engineer North London employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer North London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Canon or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about how you can showcase your technical skills and customer service experience. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a small step that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're serious about joining the Canon team!
We think you need these skills to ace Field Service Engineer North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, fault-finding abilities, and any relevant experience with Canon products or similar equipment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your customer-focused approach aligns with our values at Canon. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved technical issues or improved service processes. We’re all about achieving high first-time fix rates, so show us how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Canon EMEA
✨Know Your Tech
Brush up on your technical knowledge about Canon office printers and finishing products. Be ready to discuss specific models, common issues, and your troubleshooting methods. This will show that you’re not just a candidate but someone who understands the equipment inside out.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues quickly or went above and beyond for a client. Canon values customer satisfaction, so demonstrating your commitment to this will set you apart.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. They might ask how you would handle a difficult repair or a dissatisfied customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your fault-finding skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the training process for new engineers or how success is measured in the position. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
