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For Companies At a Glance
- Tasks: Manage eCommerce operations, oversee projects, and optimise processes for sustainability.
- Company: Join Canon, a global leader in imaging solutions with a diverse team at EMEA HQ.
- Benefits: Enjoy hybrid working, generous holidays, private healthcare, and discounts on Canon products.
- Why this job: Be part of an innovative culture that values sustainability and offers growth opportunities.
- Qualifications: Bachelor’s degree or equivalent experience in Business or Operations Management required.
- Other info: Experience in eCommerce operations and project management is essential.
The predicted salary is between 39211 - 46131 £ per year.
Job Purpose and Summary
We are seeking a highly skilled and organised individual to join our team as an eCommerce Senior Operations Specialist at Canon. The ideal candidate will be responsible for managing various aspects of our eCommerce operations, including being responsible for Operations sign-off on business projects, managing external partners, handling reporting, optimising packaging processes, and taking charge of sustainability initiatives. This role requires excellent communication skills, project management expertise, and a keen eye for detail.
What we give
Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.
Salary: between £39,211 and £46,131 dependent on experience plus 10% bonus
Here are some of the benefits we offer at Canon to support our employee’s wellbeing:
• Annual Bonus and annual pay review
• Hybrid working – 3 days in the office and 2 days from home.
• Flexible core hours – starting anytime between 07:30am and 10am and finishing any time after 16:00, providing the standard 7.5 hours have been worked.
• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
• Generous Pension Scheme
• Private Healthcare and wider medical plan
• Up to 38% Discount on Canon products
• Flexible benefits policy
• Free parking on site
• Excellent Subsidized restaurant
• Highly Subsidised Costa Coffee on site
• Multi-Faith room
• Discounted rates at Nuffield Health Gym
• Partnership with Mental Health First Aid UK with a network of mental health champions
• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
• Learning & Development Opportunities
What we ask
Project Management:
• Initiate and lead projects to enhance the E-Commerce operation. • Serve as the Operations lead across key business projects including:
- E-Commerce re-platforming: Manage coordination, execution, and reporting for Golden Order validation.
- DRBG (Developing Regions Business Group) Expansion: Support the rollout to 2 new countries in 2025 with plans to expand to 10 additional countries over the next 3 years.
- Ink Subscription
- Warehouse and logistics Strategy
Warehouse Management:
• Act as a primary point of contact for all E-Commerce warehouse operations – currently managing two sites, with the expansion to four expected by the end of 2026.
• Conduct regular meetings and provide comprehensive overviews across all warehouse locations.
• Contribute to monthly Management Business Reviews (MBRs), with a focus on continuous improvement initiatives and action item tracking.
• Collaborate with all warehouse teams to optimize packaging for and to minimize customer complaints.
• Work with CENV team to shape the E-Commerce logistics and distribution strategy in alignment with EMEA Mid-Term Plan (MTP).
Delivery Management:
• Serve as the sole liaison for the delivery service provider, conducting regular meetings and ensuring accountability for service issues.
• Collaborate closely with warehouse team to provide relevant delivery reporting and ensure follow-up actions are implemented.
• Lead and support delivery related projects, including the development of customised customer communication emails and contracting with new additional/replacement delivery partners.
Returns Account Management:
• Manage the returns supplier, ensuring adherence to SLAs and driving improvements in service quality.
• Lead continuous improvement initiatives including recycling take-back scheme, paperless returns, and evaluation of alternative returns partners for potential cost savings.
Terms and Conditions / FAQ Management:
• Ensure store Terms and Conditions are regularly updated, legally approved and updated in compliance with regulatory requirements.
• Maintain accurate and relevant FAQs across all stores, accounting for country-specific variations.
Reporting:
• Generate and provide existing and new reports on a daily, weekly, and monthly basis to meet the operational needs of the business
Sustainability Initiatives:
• Take responsibility for sustainability efforts that impact E-Commerce, including compliance with plastic packaging tax regulations and levies
• Implement and manage the Recycling Takeback Scheme and ink cartridge recycling envelope rollout to multiple countries using a Tealium solution
• Act as the E-Commerce subject matter expert on sustainability responsibilities and improvements.
Operations Processes:
• Reviewing, documenting and improving operations processes to improve efficiency and effectiveness.
• Be the in-house expert to train internally on new processes and the implementation of new initiatives.
You will need
Salary: £39,211 – £46,131 Dependent on experience plus 10% bonus
Location: Stockley Park, Uxbrdge
Hybrid Working 3 days in office and 2 days from home
#LI-SM1
Further information
•Bachelor’s degree or equivalent relevent experience in Business, Operations Management, or related field
• Proven experience in eCommerce operations, logistics, or a related field
• Strong project management skills and ability to handle multiple tasks concurrently
• Excellent communication and negotiation skills
• Proficiency in data analysis and reporting tools
• Knowledge of sustainability practices and regulations preferred
• Experience in working with international partners and managing global operations is a plus
• Communicate effectively
• Apply high standards of accuracy
• Plan and organise effectively
• Create solutions to problems
• Respond flexibly
• Negotiate & Influence
Locations
e-Commerce Operations Specialist - Uxbridge, Middlesex employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land e-Commerce Operations Specialist - Uxbridge, Middlesex
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce operations and sustainability practices. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the eCommerce and logistics sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Canon.
✨Tip Number 3
Prepare to discuss specific projects you've managed in the past, especially those related to operations and sustainability. Highlight your project management skills and how they contributed to successful outcomes.
✨Tip Number 4
Research Canon's current eCommerce initiatives and sustainability efforts. Being knowledgeable about their projects will demonstrate your genuine interest in the company and the role, making you a more compelling candidate.
We think you need these skills to ace e-Commerce Operations Specialist - Uxbridge, Middlesex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce operations, project management, and logistics. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and sustainability initiatives. Mention specific projects you've led or contributed to that align with Canon's goals, and explain how your skills can benefit their operations.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to liaise with various stakeholders, manage external partners, and lead meetings effectively.
Showcase Project Management Experience: Detail your project management experience, particularly in eCommerce or logistics. Include any relevant certifications or tools you are proficient in, and describe how you've successfully managed multiple tasks and projects simultaneously.
How to prepare for a job interview at Canon EMEA
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed in the past. Highlight your ability to coordinate tasks, manage timelines, and lead teams effectively, as this role requires strong project management expertise.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Be ready to provide examples of how you've successfully communicated with external partners or team members in previous roles.
✨Familiarise Yourself with Sustainability Practices
Given the emphasis on sustainability initiatives in the job description, brush up on relevant practices and regulations. Be ready to discuss how you can contribute to Canon's sustainability goals and any experience you have in this area.
✨Prepare for Data Analysis Questions
As proficiency in data analysis is required, review any relevant tools or software you’ve used. Be prepared to discuss how you've used data to drive decisions or improve operations in your previous roles.
