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- Tasks: Manage eCommerce operations, optimise processes, and lead sustainability initiatives.
- Company: Join Canon EMEA, a global leader in imaging solutions with a commitment to sustainability.
- Benefits: Enjoy hybrid working, generous holiday, private healthcare, and discounts on Canon products.
- Why this job: Be part of an innovative team that values growth, inclusivity, and social impact.
- Qualifications: Bachelor's degree or equivalent experience in Business or Operations Management required.
- Other info: Work in a diverse environment with over 50 nationalities at Stockley Park.
The predicted salary is between 33200 - 39900 ÂŁ per year.
Join to apply for the e-Commerce Operations Specialist role at Canon EMEA
Join to apply for the e-Commerce Operations Specialist role at Canon EMEA
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We are seeking a highly skilled and organised individual to join our team as an eCommerce Senior Operations Specialist at Canon. The ideal candidate will be responsible for managing various aspects of our eCommerce operations, including being responsible for Operations sign-off on business projects, managing external partners, handling reporting, optimising packaging processes, and taking charge of sustainability initiatives. This role requires excellent communication skills, project management expertise, and a keen eye for detail.
What We Give
With Canon, you\’ll get the support and encouragement you need to grow, from people who share your ambition. We\’ll invest in your professional development to help you learn and progress in your role with us. You\’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.
Salary between ÂŁ39,211 and ÂŁ46,131 dependent on experience plus 10% bonus
Here are some of the benefits we offer at Canon to support our employee’s wellbeing
- Annual Bonus and annual pay review
- Hybrid working – 3 days in the office and 2 days from home.
- Flexible core hours – starting anytime between 0730am and 10am and finishing any time after 1600, providing the standard 7.5 hours have been worked.
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Generous Pension Scheme
- Private Healthcare and wider medical plan
- Up to 38% Discount on Canon products
- Flexible benefits policy
- Free parking on site
- Excellent Subsidized restaurant
- Highly Subsidised Costa Coffee on site
- Multi-Faith room
- Discounted rates at Nuffield Health Gym
- Partnership with Mental Health First Aid UK with a network of mental health champions
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
- Learning & Development Opportunities
What We Ask
Project Management
- Initiate and lead projects to enhance the E-Commerce operation.
- Serve as the Operations lead across key business projects including
- E-Commerce re-platforming Manage coordination, execution, and reporting for Golden Order validation.
- DRBG (Developing Regions Business Group) Expansion Support the rollout to 2 new countries in 2025 with plans to expand to 10 additional countries over the next 3 years.
- Ink Subscription
- Warehouse and logistics Strategy
Warehouse Management
- Act as a primary point of contact for all E-Commerce warehouse operations – currently managing two sites, with the expansion to four expected by the end of 2026.
- Conduct regular meetings and provide comprehensive overviews across all warehouse locations.
- Contribute to monthly Management Business Reviews (MBRs), with a focus on continuous improvement initiatives and action item tracking.
- Collaborate with all warehouse teams to optimize packaging for and to minimize customer complaints.
- Work with CENV team to shape the E-Commerce logistics and distribution strategy in alignment with EMEA Mid-Term Plan (MTP).
Delivery Management
- Serve as the sole liaison for the delivery service provider, conducting regular meetings and ensuring accountability for service issues.
- Collaborate closely with warehouse team to provide relevant delivery reporting and ensure follow-up actions are implemented.
- Lead and support delivery related projects, including the development of customised customer communication emails and contracting with new additional/replacement delivery partners.
Returns Account Management
- Manage the returns supplier, ensuring adherence to SLAs and driving improvements in service quality.
- Lead continuous improvement initiatives including recycling take-back scheme, paperless returns, and evaluation of alternative returns partners for potential cost savings.
Terms and Conditions / FAQ Management
- Ensure store Terms and Conditions are regularly updated, legally approved and updated in compliance with regulatory requirements.
- Maintain accurate and relevant FAQs across all stores, accounting for country-specific variations.
Reporting
- Generate and provide existing and new reports on a daily, weekly, and monthly basis to meet the operational needs of the business
Sustainability Initiatives
- Take responsibility for sustainability efforts that impact E-Commerce, including compliance with plastic packaging tax regulations and levies
- Implement and manage the Recycling Takeback Scheme and ink cartridge recycling envelope rollout to multiple countries using a Tealium solution
- Act as the E-Commerce subject matter expert on sustainability responsibilities and improvements.
Operations Processes
- Reviewing, documenting and improving operations processes to improve efficiency and effectiveness.
- Be the in-house expert to train internally on new processes and the implementation of new initiatives.
You will need
- Bachelor’s degree or equivalent relevent experience in Business, Operations Management, or related field
- Proven experience in eCommerce operations, logistics, or a related field
- Strong project management skills and ability to handle multiple tasks concurrently
- Excellent communication and negotiation skills
- Proficiency in data analysis and reporting tools
- Knowledge of sustainability practices and regulations preferred
- Experience in working with international partners and managing global operations is a plus
- Communicate effectively
- Apply high standards of accuracy
- Plan and organise effectively
- Create solutions to problems
- Respond flexibly
- Negotiate & Influence
Further Information
Salary ÂŁ39,211 – ÂŁ46,131 Dependent on experience plus 10% bonus
Location Stockley Park, Uxbrdge
Hybrid Working 3 days in office and 2 days from home
Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Production, Distribution, and Manufacturing
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Industries
Computers and Electronics Manufacturing, IT Services and IT Consulting, and Printing Services
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e-Commerce Operations Specialist employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land e-Commerce Operations Specialist
✨Tip Number 1
Familiarise yourself with Canon's sustainability initiatives and their Kyosei philosophy. Understanding these values will not only help you align your application with their mission but also prepare you for discussions during interviews.
✨Tip Number 2
Brush up on your project management skills, especially in eCommerce operations. Be ready to discuss specific projects you've led or contributed to, highlighting your ability to manage multiple tasks and coordinate with various teams.
✨Tip Number 3
Network with current or former employees of Canon, particularly those in eCommerce or operations roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to demonstrate your analytical skills by discussing how you've used data analysis tools in previous roles. Being able to showcase your proficiency in reporting and data-driven decision-making will set you apart from other candidates.
We think you need these skills to ace e-Commerce Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce operations, logistics, and project management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and sustainability. Mention specific projects or experiences that align with Canon's values and the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to negotiate, influence, and collaborate effectively with various stakeholders.
Showcase Project Management Experience: Detail your project management skills by including examples of past projects you've led or contributed to, especially those related to eCommerce operations. Highlight your ability to manage multiple tasks and drive continuous improvement initiatives.
How to prepare for a job interview at Canon EMEA
✨Showcase Your Project Management Skills
As an e-Commerce Operations Specialist, you'll need strong project management skills. Be prepared to discuss specific projects you've led, the challenges you faced, and how you overcame them. Highlight your ability to manage multiple tasks concurrently.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with external partners or team members in previous roles.
✨Emphasise Your Sustainability Knowledge
Canon places a strong emphasis on sustainability. Familiarise yourself with their sustainability initiatives and be prepared to discuss your understanding of sustainability practices and regulations. Share any relevant experiences you have in this area.
✨Prepare for Data Analysis Questions
Proficiency in data analysis is crucial for this position. Brush up on your skills with reporting tools and be ready to discuss how you've used data to drive decisions or improve processes in your past roles.
