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- Tasks: Join Canon as a Customer Support Specialist Trainee and enhance your technical skills.
- Company: Canon UK, a global leader in imaging and innovation.
- Benefits: Enjoy flexible working, 25+ days holiday, and up to 38% off Canon products.
- Why this job: Be part of a diverse team and make a real impact in customer service.
- Qualifications: Passion for technology, strong communication skills, and a desire to learn.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 18000 - 27000 £ per year.
Canon UK are searching for a talented school, college or University leaver who has a passion for an opportunity to join a global brand as a Technical Helpdesk/Customer Service Trainee.
The role will involve working with an internal mentor and a team of like-minded customer service & Canon technology experts. This trainee role will present you with many opportunities to develop and enhance your technical skills with a goal of becoming a key member of the 2nd level technical Helpdesk following the trainee role.
Learn about Canon’s consumer imaging products, from Professional Cameras to Printers and Lenses to Binoculars to and more. The latest 3rd party Software and Operating Systems including Graphics applications.
Develop your troubleshooting skills through technical training provided by an internal Canon mentor and on the job development.
Liaise with existing experienced Canon Helpdesk specialists to develop your own skill set and develop your own experience.
Interact with other departments to develop your skillset away from the Helpdesk on subjects such as Customer Service, our Repair Workshop, Logistics and more.
Training on how to maintain accurate repair documentation using Canon systems and processes
Responsibilities
- Internal training – You will be trained and developed by our in-house mentor to teach you the skills required to be an experienced 2nd Tier helpdesk Specialist.
- Learning & Development – as a company that encourages continuous learning you will always have resources and support available.
- Work & Home life balance – we support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – we are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a Network of Mental Health champions and discounted rates to Nuffield Health Gym.
- Employee discount – up to 38% off products from our Canon Store.
- Some other benefits – generous Pension, Canon Awards, Discount cards, Cycle to work scheme, Season ticket loans and charity volunteer days.
Qualifications
We need people who can achieve the exceptional, by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers, someone who can ensure Canon stays in and ever-changing world.
- A self-starter with an enthusiastic attitude to learning from our experienced Helpdesk/customer service teams.
- Have a strong interest in Technology, Imaging Products and Software that can be put to use in troubleshooting Canon’s high-tech imaging products
- Be able to demonstrate tenacity when faced with difficult technical situations, people, or challenges.
- Have excellent customer service and communication skills and act in a professional manner whilst representing Canon.
- Be able to demonstrate a level of technical competence to troubleshoot customer issues, as well as develop your customer service skills.
- Be computer literate and able to communicate clearly and concisely in written and verbal form. Have good data analysis skills and a desire to succeed.
You Will Need
- Technical mindset
- Attention to detail.
- Interest in Technology, Imaging products and Software.
- Exposure to Microsoft packages in particular Word & Excel.
- Keen to learn and develop professionally and personally
Salary – Starting from £22597.58
Location – Elstree, Hertfordshire
About Us
At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?
- Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
- Enjoy hybrid working (3 days in office, 2 from home)
- Benefit from flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
- Be part of a company that values sustainability, inclusion, and your personal growth
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
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Customer Support Specialist Trainee employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist Trainee
✨Tip Number 1
Network like a pro! Reach out to current or former Canon employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Support Specialist Trainee role. You never know who might give you the inside scoop!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Familiarise yourself with Canon’s products and services, especially the ones mentioned in the job description. Show us that you’re genuinely interested and ready to dive into the tech world!
✨Tip Number 3
Practice your customer service skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle tricky situations during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the Canon team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Support Specialist Trainee
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and customer service shine through. We want to see that you’re genuinely excited about the opportunity to work with Canon's innovative products!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role. We love seeing how your background can contribute to our team, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this trainee role. Be personal, be engaging, and connect your experiences to what we’re looking for in a Customer Support Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Canon!
How to prepare for a job interview at Canon EMEA
✨Know Your Canon Products
Before the interview, take some time to familiarise yourself with Canon's range of products, especially their imaging technology. Understanding the features and benefits of cameras, printers, and software will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved a problem or overcame a challenge. This could be from school projects, part-time jobs, or even personal experiences. Highlighting your ability to troubleshoot will resonate well with the technical aspect of the role.
✨Demonstrate Your Communication Skills
As a Customer Support Specialist Trainee, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and approachable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for growth within Canon. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.
