Commercial Print Engineer

In this role you will be carrying out installation, service and repairs on a range of Canon Commercial Print Ink Jet Printers, as well as pre and post finishing equipment. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience. The work is varied and so if you enjoy working in a fast-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.

Responsibilities

• Providing service in first-line troubleshooting (root cause of problems) on Commercial Print ink jet devices, working to strict service level agreements.
• Achieving a high first-time fix rate and minimizing recalls with the most cost-effective use of labour time and parts.
• Communicating effectively to Canon’s customers and across internal Canon departments.
• Contributing to the ongoing development of the team and overall service performance, including assisting/ coaching/ mentoring Service Engineers when required.
• Ensuring all post-sale field service requirements are met, and providing technical escalation support for colleagues when needed.
• Recording all activities correctly in line with company guidelines.
• Optimizing the customer stock inventory and rotation, balancing against return-to-fit visits when applicable.
• Providing customer product instruction and training.
• Advising customers when chargeable work is required and seeking required authorization prior to undertaking such work.
• Identifying opportunities to improve maintenance and repair practices, including modifications in the machine.
• Signaling commercial opportunities to the Sales and Marketing department, preferably via laptop functionality.
• Complying fully with company policies and Health & Safety Guidelines, including product safety checks.
• Pursuing further training for self development and skill enhancement.
• Maintaining a focus on superior customer service and continuous business performance improvement.
• Supporting colleagues as a team player while also being able to work independently without daily guidance.
• Remaining calm under pressure and prioritising tasks and activities effectively.
• Holding an NVQ or equivalent in an electrical and/or mechanical discipline.
• Being a highly organised, proactive, and problem-solving Service Engineer in a production/commercial environment with relevant IT experience.
• Understanding and applying health and safety guidelines.
• Working a shift rotation.
• Holding a full UK driving licence.

Qualifications

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People oriented
• Caring for self and others

Salary: £33,089 + Shift Location: South Yorkshire/Nottinghamshire

About Us At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.

Why Join Us?

• Be part of a diverse, energetic team at the Stockley Head Office.
• Enjoy hybrid working (3 days in office, 2 from home).
• Benefit from flexible hours, professional development, and a wide range of perks.
• Minimum 25 days of personal holiday per year with up to 5 days of available holiday purchase.
• Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products.
• Be part of a company that values sustainability, inclusion, and your personal growth.
• Great transport links – Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site.

If you are ready to make an impact – we’d love to hear from you.