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- Tasks: Ensure Canon devices run smoothly and provide top-notch customer support.
- Company: Join a diverse community at Canon, a leader in imaging and innovation.
- Benefits: Enjoy flexible hours, competitive salary, and generous holiday perks.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Customer-focused attitude and willingness to learn are key.
- Other info: Part-time role with opportunities for personal growth and development.
The part time Onsite Operative serves as a key frontline representative, ensuring the optimal performance and reliability of Canon devices across customer premises. Operating in a field‑based capacity and reporting directly to the Client Services Manager, this role combines technical responsiveness with customer‑focused service delivery.
The operative is responsible for conducting first‑line triage—quickly diagnosing and resolving basic device issues or escalating them appropriately to technical support teams. They proactively manage consumable replenishment, ensuring that toner, paper, and other essential supplies are consistently available to prevent downtime. In addition, the role involves monitoring automated alerts and notifications, enabling swift action to maintain device functionality and service continuity.
Beyond technical duties, the Onsite Operative plays a crucial role in maintaining the professional appearance of all devices, contributing to a clean and efficient working environment. They act as a visible and approachable point of contact for end users, providing guidance, basic training, and support where needed. By managing stock levels across multiple customer sites and liaising with internal teams and client stakeholders, the operative helps uphold service standards and contributes to high levels of customer satisfaction.
This is a part time role working 25 hours over 5 days, flexible over days and hours per day.
Responsibilities- Respond promptly to machine alerts and perform initial diagnostics or elevate issues.
- Monitor and replenish consumables such as toner, paper, and fusers.
- Conduct regular maintenance checks and ensure devices are clean and operational.
- Interface with customer FM and IT teams, providing user training and support.
- Manage stock levels across sites to prevent shortages or overstocking.
- Support initiatives to reduce paper usage and improve operational efficiency.
Canon Core Behaviours:
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
This is a part time role (full time equivalent up to £23,765 dependent on experience).
At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?- Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
- Enjoy hybrid working (3 days in office, 2 from home)
- Benefit from flexible hours, professional development, and a wide range of perks
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
- Be part of a company that values sustainability, inclusion, and your personal growth
- Great transport links‑ Elizabeth Line and Stockley Park low‑cost Shuttle Bus and free parking on site
If you are ready to make an impact – we’d love to hear from you.
Onsite Operative in Cambridge employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Operative in Cambridge
✨Tip Number 1
Get to know Canon's culture and values before your interview. We want to see how you fit into our community, so do a bit of homework on our mission and the role's responsibilities. This will help you connect your experiences to what we value.
✨Tip Number 2
Practice your customer service skills! As an Onsite Operative, you'll be the face of Canon for many clients. Think about scenarios where you've helped customers or resolved issues, and be ready to share those stories during your chat with us.
✨Tip Number 3
Show us your technical know-how! Brush up on basic troubleshooting techniques for devices similar to Canon's. Being able to demonstrate your ability to diagnose and resolve issues will definitely give you an edge in the selection process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Canon.
We think you need these skills to ace Onsite Operative in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Onsite Operative role. Highlight any technical experience and customer service skills, as these are key to what we’re looking for at Canon.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you embody Canon's core behaviours. We want to see your personality come through!
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that demonstrate your ability to manage stock levels, perform diagnostics, and provide customer support. This will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Canon EMEA
✨Know Your Stuff
Make sure you understand the technical aspects of the Onsite Operative role. Brush up on basic troubleshooting techniques for Canon devices and be ready to discuss how you would handle common issues. This shows that you're proactive and prepared.
✨Customer Focus is Key
Since this role is all about customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your people-oriented approach.
✨Show Your Team Spirit
Canon values teamwork, so be prepared to talk about how you've collaborated with others in previous roles. Highlight any experiences where you took ownership of a task or helped a colleague, as this aligns with their core behaviours.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how the team collaborates or what initiatives are in place to improve operational efficiency. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
