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- Tasks: Answer and route calls, assist visitors, and maintain business information.
- Company: Join a dynamic company focused on positive work and client environments.
- Benefits: Enjoy competitive pay, employee discounts, and comprehensive training for career growth.
- Why this job: Perfect for those who love communication and want to make an impact in a supportive team.
- Qualifications: High school diploma, 1 year experience, and strong customer service skills required.
- Other info: Flexible hours and opportunities for overtime available.
The predicted salary is between 24000 - 36000 £ per year.
The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department.
Responsibilities
- Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person.
- Listen to the caller's request and either solve the query or direct the call to the concerned department.
- Must know which staff are in which department and who is in charge of what function.
- Must maintain up-to-date information of the current happenings in the company.
- Update and maintain pertinent business information via computer or department files.
- Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication.
Qualifications
- High school diploma or the equivalent.
- 1 year of experience.
- Proficient in Microsoft Word and Excel.
- Excellent customer service skills, professional attitude & appearance.
- Good written and oral communication skills.
- Strong organizational, record keeping & time management skills.
- Ability to type 35 wpm.
- Availability to work overtime/varied hours when required.
PHYSICAL DEMANDS
Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing.
What We Offer:
- Competitive pay & benefits!
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Switchboard Operator employer: Canon Business Process Services, Inc.
Contact Detail:
Canon Business Process Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the company’s structure and key personnel. Knowing who is in charge of each department will help you direct calls efficiently and demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Switchboard Operator, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Brush up on your Microsoft Word and Excel skills. Being proficient in these applications is crucial for maintaining records and updating business information, so consider taking an online course or using tutorials to enhance your abilities.
✨Tip Number 4
Be prepared to discuss your customer service experience in detail. Think of specific examples where you successfully handled difficult situations or queries, as this will showcase your ability to manage calls effectively.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in customer service or switchboard operation. Emphasise your proficiency in Microsoft Word and Excel, as well as your organisational skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as handling high call volumes and maintaining up-to-date information.
Showcase Communication Skills: Since excellent written and oral communication skills are crucial for this position, ensure that your application is free from errors and clearly conveys your message. Use professional language and a friendly tone.
Highlight Availability: Clearly state your availability to work varied hours or overtime, as this is a requirement for the role. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at Canon Business Process Services, Inc.
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand its structure, departments, and key personnel. This will help you answer questions confidently and demonstrate your interest in the role.
✨Practice Your Communication Skills
As a Switchboard Operator, excellent communication is crucial. Practice speaking clearly and professionally. You might even want to rehearse common scenarios you could encounter during the job, such as handling difficult callers or routing calls efficiently.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. You could share examples from previous experiences where you successfully handled a high volume of calls or maintained accurate records.
✨Dress Professionally
First impressions matter! Dress in professional attire that reflects the company's culture. A polished appearance can set a positive tone for the interview and show that you take the opportunity seriously.
