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- Tasks: Become a product expert and support clients with troubleshooting and training.
- Company: Canoe Intelligence, a leader in alternative investment data processes.
- Benefits: Flexible PTO, health benefits, home office stipend, and education assistance.
- Other info: Hybrid work environment with excellent growth opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Client-focused, analytical, and collaborative problem-solver.
The predicted salary is between 40000 - 55000 £ per year.
Location: London, UK (Hybrid)
Salary: £40,000 - £55,000 base salary + bonus
What You’ll Do:
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients' workflows.
- Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training.
- Work cross-functionally with Canoe teams to solve client inquiries.
- Respond to client inquiries in a consistent, concise and timely manner.
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs.
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology.
- Facilitate enhanced client experience by contributing videos and articles to Canoe’s Knowledge Base.
- Conduct client trainings focused on foundational functionality and best practices.
What We’re Looking For:
- Required:
- Client-centric; a genuine interest to deliver results for customers.
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates.
- Analytical, data-driven self-starter that is detail-oriented and resourceful.
- Problem-solver who thrives in diving into details when required.
- Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence.
- Knowledge of alternative investments.
- Prior experience (including internships) with management consulting, business process outsourcing, or technology-related professional services.
What You’ll Get:
- A stipend for benefits, including medical, dental, & vision benefits.
- Flexible PTO.
- Pension contribution.
- Flexible work from home policy.
- Home office stipend.
- Employee Assistance Program.
- Gym/wifi reimbursement.
- Education assistance.
- Parental Leave.
Our Values:
- Client First -> Listen, and deliver client-centric solutions.
- Be An Owner -> Take initiative, improve situations, drive positive outcomes.
- Excellence -> Always set the highest standard for yourself and others.
- Win Together -> 1 + 1 = 3.
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Support Analyst - EMEA employer: Canoe Intelligence
Contact Detail:
Canoe Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - EMEA
✨Tip Number 1
Get to know Canoe inside out! Familiarise yourself with their products and how they help clients. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle client inquiries or troubleshoot issues. Practising your responses will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Canoe team!
We think you need these skills to ace Support Analyst - EMEA
Some tips for your application 🫡
Know the Product: Before you start writing your application, make sure you understand Canoe's products and how they help clients. This will show us that you're genuinely interested and ready to dive into the role.
Tailor Your Application: Don’t just send a generic CV and cover letter. Highlight your relevant experience and skills that match what we’re looking for in a Support Analyst. Make it personal and specific to Canoe!
Showcase Your Problem-Solving Skills: We love a good problem-solver! Use examples from your past experiences where you’ve tackled challenges or helped clients. This will demonstrate your analytical mindset and client-centric approach.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Canoe Intelligence
✨Know Your Stuff
Before the interview, dive deep into Canoe's products and machine learning technology. Understanding how their solutions add value to clients will not only impress your interviewers but also help you answer questions more effectively.
✨Show Your Client-Centric Side
Prepare examples that showcase your client-centric approach. Think of times when you went above and beyond for a customer or solved a tricky problem. This will demonstrate that you align with Canoe's values and are ready to deliver results.
✨Collaborate Like a Pro
Canoe values teamwork, so be ready to discuss how you've worked collaboratively in the past. Share specific instances where you supported teammates or contributed to a project, highlighting your ability to work cross-functionally.
✨Be Data-Driven
As an analytical self-starter, come prepared with data-driven insights or examples from your previous experiences. Whether it's using tools like Salesforce or analysing client feedback, showing your resourcefulness will set you apart.