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- Tasks: Become a product expert and support clients with troubleshooting and training.
- Company: Canoe Intelligence, a leader in alternative investment data processes.
- Benefits: Competitive salary, flexible work, health benefits, and education assistance.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Client-focused, analytical, and collaborative mindset required.
The predicted salary is between 40000 - 55000 £ per year.
Location: London, UK (Hybrid)
Salary: £40,000 - £55,000 base salary + bonus
What You’ll Do:
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients' workflows.
- Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training.
- Work cross-functionally with Canoe teams to solve client inquiries.
- Respond to client inquiries in a consistent, concise and timely manner.
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs.
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology.
- Facilitate enhanced client experience by contributing videos and articles to Canoe’s Knowledge Base.
- Conduct client trainings focused on foundational functionality and best practices.
What We’re Looking For:
Required:
- Client-centric; a genuine interest to deliver results for customers.
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates.
- Analytical, data-driven self-starter that is detail-oriented and resourceful.
- Problem-solver who thrives in diving into details when required.
Preferred:
- Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence.
- Knowledge of alternative investments.
- Prior experience (including internships) with management consulting, business process outsourcing, or technology-related professional services.
What You’ll Get:
- A stipend for benefits, including medical, dental, & vision benefits.
- Flexible PTO.
- Pension contribution.
- Flexible work from home policy.
- Home office stipend.
- Employee Assistance Program.
- Gym/wifi reimbursement.
- Education assistance.
- Parental Leave.
Our Values:
- Client First -> Listen, and deliver client-centric solutions.
- Be An Owner -> Take initiative, improve situations, drive positive outcomes.
- Excellence -> Always set the highest standard for yourself and others.
- Win Together -> 1 + 1 = 3.
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Support Analyst - EMEA in London employer: Canoe Intelligence
Contact Detail:
Canoe Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - EMEA in London
✨Tip Number 1
Get to know Canoe's products inside out! Dive into their website and resources to understand how their machine learning tech works. This will help you answer client queries like a pro during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've tackled issues head-on. Be ready to share these stories in interviews to show you're the analytical, resourceful type they’re looking for.
✨Tip Number 3
Network with current or former Canoe employees if you can. They can give you insider tips on the company culture and what it’s really like to work there. Plus, it shows your genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Analyst - EMEA in London
Some tips for your application 🫡
Show Your Passion for Client Support: When you're writing your application, let us see your genuine interest in delivering results for customers. Share examples of how you've gone above and beyond to help clients in the past. We love a good story!
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Avoid jargon and get straight to the point about your skills and experiences that relate to the Support Analyst role.
Highlight Your Problem-Solving Skills: As a Support Analyst, you'll need to dive into details and troubleshoot issues. Use your application to showcase specific instances where you've successfully solved problems or improved processes. We want to know how you think!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes everything easier for both of us!
How to prepare for a job interview at Canoe Intelligence
✨Know Your Stuff
Before the interview, dive deep into Canoe's products and machine learning technology. Understanding how their solutions add value to clients will not only impress your interviewers but also help you answer questions more effectively.
✨Show Your Client-Centric Side
Canoe values a client-first approach, so be ready to share examples of how you've gone above and beyond for customers in the past. Think about specific situations where you solved problems or improved client experiences.
✨Collaborate Like a Pro
Since the role involves working cross-functionally, highlight your teamwork skills. Prepare anecdotes that showcase your ability to collaborate with different teams and how you’ve contributed to shared goals.
✨Be Data-Driven
As an analytical self-starter, come prepared with examples of how you've used data to inform decisions or solve problems. This will resonate well with Canoe’s focus on data-driven solutions and demonstrate your fit for the role.