GP Receptionist

Overview

Essington Medical Centre is a group practice across two sites serving 9,300 patients and is looking for two receptionists to join the team. The hours are 21.5 hours per week.

Position (1) – Monday 7.45am – 1.30pm, Tuesday 1.30pm – 6.30pm, Thursday 7.45am – 1.30pm, Friday 1.30pm – 6.30pm

Position (2) – (hours to be confirmed in this advertisement)

Main duties of the job

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller’s request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Clinically code data on EMIS Web clinical system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients’ healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

About us

Essington Medical Centre is a forward thinking practice operating over two sites, serving a population of 9,300 patients in the Wolverhampton area. We are a training practice supporting new GPs and student nurses. As a practice with a recent \”Good\” CQC rating, we continue to work hard to deliver a high level of quality care to our patient population.

We are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with the tools and support they need to enjoy working and succeed in their role. We will provide the ongoing coaching and development you’ll need to become a confident medical secretary, hopefully leading to a long and successful career in Primary Care.

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors to the practice
• Book in, amend and cancel patient appointments in line with practice procedures to ensure optimal efficiency of the appointment system
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary
• Receive and accurately record requests for home visits, assessing urgency in accordance with practice protocols
• Ensure computerised appointment system is up-to-date
• Respond and/or redirect all patient and visitor requests accordingly
• Explain practice arrangements and formal requirements to new patients and temporary residents
• Set up of new patients onto the computer system
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Produce repeat prescriptions according to practice procedures and ensure timely distribution
• Ensure correspondence, reports, results etc. are filed electronically in the correct patient record
• Scan hospital correspondence and attach to the computer system with the appropriate read code
• Keep reception and waiting areas neat and tidy; restock information leaflets as appropriate
• Answer incoming telephone calls, ensure calls are documented and redirected accordingly
• Undertake administration tasks as allocated on rota organised by Practice Manager
• Action start and end of day procedures; check out-of-hours telephone switch over is operating effectively
• Maintain up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
• Check emails daily and regularly check the fax machine
• Check System One for messages and ensure actions are completed
• Participate in internal and external training to maintain a high standard of work
• Maintain good communication with colleagues and foster a positive working relationship
• This job description is not exhaustive and may be adjusted periodically; you may be asked to carry out any reasonable duties
• Work safely in accordance with legislation and Practice Policy and Procedures; comply with data security and protection requirements
• Answer the telephone promptly and return missed calls
• Ensure security of working rooms and patient records; keep prescriptions securely locked
• Maintain strict confidentiality; attend and participate in practice meetings when required

The post-holders’ work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients. The Practice Manager provides immediate line-management; the post-holder is expected to be self-directed and motivated. Annual appraisal covers performance; forward planning and continuous improvement are encouraged.

Person Specification

Qualifications

• Essential: GCSE grade A to C in English and Maths

Experience

• Desirable: Experience of working in primary care
• Desirable: Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.