At a Glance
- Tasks: Deliver high-quality neighbourhood services and conduct home tenancy visits.
- Company: Join a supportive local council with a focus on community welfare.
- Benefits: Enjoy flexitime, pension scheme, discounted leisure membership, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in Maths and English at Grade C or above required.
The predicted salary is between 25948 - 25989 € per year.
The Housing Department are looking for a self‑motivated individual with a confident and professional approach with the desire to deliver a range of Neighbourhoods services within the Tenancy Services Section. The successful candidate will be an integral part of the Neighbourhoods Team and will be expected to deliver a high quality professional service and be responsible for the delivery of Neighbourhood Services and conducting home tenancy visits as required.
You must have experience of frontline customer service – face to face interviews, telephone contact and letter writing and experience of routine office administration systems is also essential. The post holder will also be expected to support and ensure an effective day‑to‑day administration service is delivered and be responsible for the front line day to day work and providing assistance to the Neighbourhood Officers.
You must be able to undertake a wide range of tasks in respect of the Council’s Housing Stock, including taking front line telephone calls and providing Reception cover. You must have the ability to use Microsoft Office Packages such as Word, Excel and Outlook. You must also be able to communicate effectively both verbally and in writing and be able to establish good working relationships with a wide range of people and organisations.
You will ideally have relevant knowledge and awareness of the issues affecting vulnerable people and have an awareness and understanding of sustaining tenancies with the needs of a diverse community.
Qualifications
You must hold GCSE’s in Mathematics and English at Grade C or above or equivalent vocational or academic experience.
Application Process
To apply for this vacancy online please go to https://staffordandcannockjobs.engageats.co.uk/V2/Login. Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e‑mail recruitment@cannockchasedc.gov.uk quoting post number CH198. The closing date for receipt of completed applications is Friday 22nd May 2026.
Equal Opportunities
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
Housing Assistant - Neighbourhoods employer: Cannock Chase Council
As a Housing Assistant in the Neighbourhoods Team, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as a Local Government Pension Scheme, flexitime, and opportunities for career advancement, this role offers a rewarding environment where you can make a meaningful impact on the community. Located in Cannock, you will enjoy access to discounted leisure facilities and a collaborative atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - Neighbourhoods
✨Tip Number 1
Get to know the Neighbourhoods Team! Research their projects and values so you can chat about them during your interview. It shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Housing Assistant and role-play how you'd handle them. This will help you feel more confident when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it’s a great way to get your name out there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Housing Assistant - Neighbourhoods
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Assistant role. We want to see how you can bring your frontline customer service skills to our Neighbourhoods Team!
Show Off Your Communication Skills:Since effective communication is key for this role, don’t forget to showcase your verbal and written skills in your application. We love seeing examples of how you've built relationships with diverse communities!
Highlight Relevant Experience:Be sure to mention any experience you have with office administration and using Microsoft Office packages. We’re looking for someone who can hit the ground running, so let us know what you’ve done before!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Don’t miss out on this opportunity!
How to prepare for a job interview at Cannock Chase Council
✨Know Your Neighbourhoods
Familiarise yourself with the local area and the specific challenges it faces. Understanding the community's needs will show your commitment to delivering high-quality neighbourhood services.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your frontline customer service skills. Be ready to discuss how you've handled face-to-face interactions, telephone queries, and written communications effectively.
✨Demonstrate Administrative Proficiency
Brush up on your Microsoft Office skills, especially Word, Excel, and Outlook. Be prepared to discuss how you’ve used these tools in previous roles to manage tasks and support teams efficiently.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Effective communication is key in this role, so be ready to demonstrate your ability to build relationships with diverse individuals and organisations during the interview.
