At a Glance
- Tasks: Deliver high-quality neighbourhood services and conduct home tenancy visits.
- Company: Join a supportive local council with a focus on community welfare.
- Benefits: Enjoy flexitime, pension scheme, discounted leisure membership, and 23 days holiday.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in Maths and English at Grade C or above required.
The predicted salary is between 25948 - 25989 € per year.
The Housing Department are looking for a self‑motivated individual with a confident and professional approach with the desire to deliver a range of Neighbourhoods services within the Tenancy Services Section. The successful candidate will be an integral part of the Neighbourhoods Team and will be expected to deliver a high quality professional service and be responsible for the delivery of Neighbourhood Services and conducting home tenancy visits as required.
You must have experience of frontline customer service – face to face interviews, telephone contact and letter writing and experience of routine office administration systems is also essential. The post holder will also be expected to support and ensure an effective day‑to‑day administration service is delivered and be responsible for the front line day to day work and providing assistance to the Neighbourhood Officers.
You must be able to undertake a wide range of tasks in respect of the Council’s Housing Stock, including taking front line telephone calls and providing Reception cover. You must have the ability to use Microsoft Office Packages such as Word, Excel and Outlook. You must also be able to communicate effectively both verbally and in writing and be able to establish good working relationships with a wide range of people and organisations.
You will ideally have relevant knowledge and awareness of the issues affecting vulnerable people and have an awareness and understanding of sustaining tenancies with the needs of a diverse community.
Qualifications
You must hold GCSE’s in Mathematics and English at Grade C or above or equivalent vocational or academic experience.
Application Process
To apply for this vacancy online please go to https://staffordandcannockjobs.engageats.co.uk/V2/Login. Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e‑mail recruitment@cannockchasedc.gov.uk quoting post number CH198. The closing date for receipt of completed applications is Friday 22nd May 2026.
Equal Opportunities
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
Housing Assistant - Neighbourhoods in Cannock employer: Cannock Chase Council
Cannock Chase Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a Local Government Pension Scheme, flexitime, and opportunities for career advancement, employees can thrive in a fulfilling environment while making a meaningful impact in the community. Located in Cannock, the council provides a unique chance to engage with diverse neighbourhoods and contribute to the welfare of vulnerable populations.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - Neighbourhoods in Cannock
✨Tip Number 1
Get to know the Neighbourhoods Team! Research their recent projects and initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of face-to-face interaction, consider role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local community events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining the team.
We think you need these skills to ace Housing Assistant - Neighbourhoods in Cannock
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about frontline customer service, make sure to highlight your experience in face-to-face interviews and telephone contact. We want to see how you’ve handled tricky situations and provided excellent service!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Housing Assistant role. We love seeing candidates who put in the effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Make sure to apply through our website for a smoother process! It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Cannock Chase Council
✨Know Your Neighbourhoods
Familiarise yourself with the specific neighbourhood services offered by the Housing Department. Understanding the challenges and needs of the community will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your frontline customer service skills. Be ready to discuss how you've handled face-to-face interactions, telephone queries, and written communications, as these are crucial for the Housing Assistant role.
✨Demonstrate Your Administrative Abilities
Brush up on your office administration skills, especially with Microsoft Office packages like Word, Excel, and Outlook. You might be asked about your experience with routine office tasks, so having specific examples ready will set you apart.
✨Communicate Effectively
Practice clear and concise communication, both verbally and in writing. During the interview, focus on establishing a rapport with the interviewer, as building good working relationships is key in this role. Don't hesitate to ask clarifying questions if needed!
