At a Glance
- Tasks: Coordinate service delivery and manage the helpdesk for a dynamic generator service business.
- Company: Join a leading company in the power services industry with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced, technical environment.
- Why this job: Be the key link between customers and engineers, making a real impact every day.
- Qualifications: Experience in service coordination and strong communication skills are essential.
The predicted salary is between 30000 - 42000 € per year.
The Service and Operations Coordinator is responsible for the smooth operation of the service helpdesk and coordination of service delivery, CHP, UPS, and remedial projects within the generator service business. Acting as a key point of contact between customers, engineers, and partners, the role ensures all planned and reactive works are scheduled, tracked, and reported in line with contractual KPIs and SLAs. The position also supports the financial and commercial aspects of service provision while maintaining strong communication and compliance processes.
Key Responsibilities
- Service Desk & Administration
- Manage the service helpdesk function, ensuring all enquiries are handled courteously and efficiently.
- Ensuring accuracy and compliance with processes.
- Monitor and manage the Administration Email inbox, categorising and responding to all emails daily.
- Act as first point of contact for customer queries, call-outs, and partner communications.
- Provide cover for helpdesk duties as required.
- Scheduling & Planning
- Schedule PPMs (Planned Preventative Maintenance) into planners and coordinate with the CHP Supervisor for CHP scheduling.
- Act as the primary coordinator for UPS service partners and customers.
- Manage and allocate reactive call-outs within the agreed contractual KPIs.
- Ensure all reactive calls are updated and closed daily on the relevant contract platform.
- Maintain 52-week planner ownership for specified contracts and assets, ensuring dates are accurate and captured.
- Contract & Compliance Management
- Ensure all processes, procedures, and contractual SLAs/KPIs are met.
- Distribute Risk Assessments and Method Statements (RAMS) for all scheduled jobs.
- Maintain contract documentation, ensuring auditable trails for purchase orders, subcontractor orders, and service reports.
- Help support and prepare contract renewal documentation and assist in contract set-up activities.
- Support the contract escalation process as required.
- Financial & Commercial Support
- Assist and support with financial and commercial aspects of service delivery, including cost control and tracking.
- Support the production of financial information, valuations, and job results reporting.
- Review and maintain system records relating to remedial projects and CHP/UPS jobs.
- Raise, process, and manage purchase orders, ensuring updates are made when changes occur.
- Support in sub-contractor administration, including documentation, approvals, and reporting.
- Reporting & Documentation
- Prepare and issue reports for customers and internal stakeholders as part of contractual requirements.
- Generate job sheets, service reports, and financial summaries as needed.
- Maintain accurate data entry within systems to ensure audit readiness and compliance.
- Cross-Departmental & Project Support
- Liaise closely with mobile engineering teams and office staff to ensure accurate job planning, materials, and documentation.
- Assist with lead logging, chasing, and job opportunity tracking.
- Customer & Stakeholder Liaison
- Build strong working relationships with customers, ensuring proactive and professional communication.
- Serve as a key point of contact for CHP and UPS service coordination internally and externally.
- Represent the business in a courteous, proactive, and professional manner at all times.
Essential Skills & Experience
- Proven experience in service coordination, operations support, or helpdesk administration within a technical or engineering environment.
- Strong knowledge of PPM scheduling, call-out management, and SLA/KPI delivery.
- Excellent communication skills, with the ability to liaise confidently with customers, engineers, and subcontractors.
- Competence in Microsoft Office, ERP/CMMS systems (e.g., SimPro, Mercury Portal, or equivalent).
- Strong organisational and time management skills, able to work to tight deadlines.
- Financial awareness, with experience in raising POs, cost tracking, and reporting.
Desirable Qualifications
- Experience in the generator, CHP, UPS, or power services industry.
- Knowledge of RAMS, health & safety compliance, and QHSE systems.
- Basic financial or business administration training.
- Customer service or helpdesk training (preferred but not essential).
Performance Expectations
The Service and Operations Coordinator will be evaluated against the KPIs and goals to be established at employment stage.
Service and Operations Coordinator employer: Canning Generator Solutions Ltd
As a Service and Operations Coordinator, you will thrive in a dynamic work environment that prioritises collaboration and professional growth. Our company offers comprehensive training and development opportunities, ensuring you can advance your career while contributing to our commitment to exceptional service delivery. With a strong focus on employee well-being and a supportive culture, we provide a rewarding workplace where your contributions are valued and recognised.
Contact Detail:
Canning Generator Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service and Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their services, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in service coordination and how it aligns with the job requirements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service and Operations Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service coordination and operations support. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills:Since this role involves liaising with customers and engineers, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you’d interact in the role.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks and deadlines. In your application, mention any tools or methods you use to stay organised, especially if you have experience with scheduling and planning.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Canning Generator Solutions Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service and Operations Coordinator. Familiarise yourself with key terms like PPM scheduling, SLAs, and KPIs. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers, engineers, and partners, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully managed customer queries or coordinated with teams, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. For instance, how would you handle a situation where a scheduled maintenance task is delayed? Practising your responses to such questions can help you articulate your thought process clearly.
✨Highlight Your Organisational Skills
This position requires strong organisational and time management skills. Be ready to discuss how you've managed multiple tasks or projects simultaneously in the past. Use specific examples to illustrate your ability to stay on top of deadlines and maintain accuracy in your work.
