At a Glance
- Tasks: Welcome customers and help them find the right cannabis products for their needs.
- Company: Join Cannabis NB, New Brunswick’s trusted retailer for responsible cannabis delivery.
- Benefits: $22.38 per hour, flexible hours, health spending account, and continuous learning opportunities.
- Other info: Inclusive workplace dedicated to diversity and employee support.
- Why this job: Be part of a dynamic team shaping positive customer experiences in a fast-evolving industry.
- Qualifications: Must be 19+, customer-focused, adaptable, and bilingual preferred.
The predicted salary is between 22.38 - 22.38 £ per hour.
Cannabis NB is New Brunswick’s trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.
Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.
Our Mission: To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.
Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.
We are passionate about creating an exceptional customer experience - one built on great conversations, high-quality products, and a knowledgeable team that genuinely cares. If you’re excited about working in a fast-evolving industry and helping shape positive customer interactions every day, we’d love to meet you.
About the Role
As a Customer Experience Representative, you’ll be part of a collaborative, customer-focused team. You will:
- Welcome customers and support them in finding products that fit their needs
- Engage in thoughtful, consultative conversations to understand preferences
- Share clear, accurate information about our products
- Promote safe, socially responsible consumption
- Build your expertise through continuous training and learning
You’ll be a great fit for this role if you:
- Are inquisitive and eager to learn, adapting positively as the industry evolves
- Take a customer-focused approach, actively listen, and communicate with confidence
- Enjoy working as part of a supportive, collaborative team
- Are committed to social responsibility and public education
- Are professional, dependable, and flexible with days, evenings, and weekends
- Are 19 years of age or older
- Are bilingual in both official languages (preferred but not required)
- Have post-secondary education (asset)
- Bring supervisory experience (asset)
What We Offer
- $22.38 per hour (inclusive of 4% vacation pay and 4% holiday pay)
- Flexible, occasional hours (no minimum guaranteed)
- Employee Assistance Program
- $1000 Health Spending Account after successful completion of a 6-month probationary period
- Opportunities for continuous learning, skill-building, and professional development
How to Apply
Please submit your resume and cover letter through our online application system. Candidates selected for further consideration will participate in a competency-based selection process and may be required to complete additional assessments. Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative (Occasional) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cannabis NB website and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cannabis NB website and let us see your personality shine through!
We think you need these skills to ace Customer Experience Representative (Occasional) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cannabis NB website.
Get Familiar with Our Brand:Before applying, take some time to learn about Cannabis NB website and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cannabis NB website
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cannabis NB website.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cannabis NB website will surely appreciate.
