At a Glance
- Tasks: Welcome customers and help them find the right cannabis products for their needs.
- Company: Join Cannabis NB, New Brunswick’s trusted retailer for responsible cannabis delivery.
- Benefits: $22.38 per hour, flexible hours, health spending account, and continuous learning opportunities.
- Other info: Bilingual skills and post-secondary education are assets; inclusive workplace culture.
- Why this job: Be part of a dynamic team shaping positive customer experiences in a fast-evolving industry.
- Qualifications: Must be 19+, customer-focused, adaptable, and eager to learn.
Cannabis NB is New Brunswick’s trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.
Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.
Our Mission: To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.
Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.
We are passionate about creating an exceptional customer experience - one built on great conversations, high-quality products, and a knowledgeable team that genuinely cares. If you’re excited about working in a fast-evolving industry and helping shape positive customer interactions every day, we’d love to meet you.
About the Role
As a Customer Experience Representative, you’ll be part of a collaborative, customer-focused team. You will:
- Welcome customers and support them in finding products that fit their needs
- Engage in thoughtful, consultative conversations to understand preferences
- Share clear, accurate information about our products
- Promote safe, socially responsible consumption
- Build your expertise through continuous training and learning
You’ll be a great fit for this role if you:
- Are inquisitive and eager to learn, adapting positively as the industry evolves
- Take a customer-focused approach, actively listen, and communicate with confidence
- Enjoy working as part of a supportive, collaborative team
- Are committed to social responsibility and public education
- Are professional, dependable, and flexible with days, evenings, and weekends
- Are 19 years of age or older
- Are bilingual in both official languages (preferred but not required)
- Have post-secondary education (asset)
- Bring supervisory experience (asset)
What We Offer
- $22.38 per hour (inclusive of 4% vacation pay and 4% holiday pay)
- Flexible, occasional hours (no minimum guaranteed)
- Employee Assistance Program
- $1000 Health Spending Account after successful completion of a 6-month probationary period
- Opportunities for continuous learning, skill-building, and professional development
How to Apply
Please submit your resume and cover letter through our online application system. Candidates selected for further consideration will participate in a competency-based selection process and may be required to complete additional assessments.
Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.
Customer Experience Representative (Occasional) in Chatham employer: Cannabis NB website
Cannabis NB is an exceptional employer that prioritises a world-class customer experience in the evolving cannabis industry. With a commitment to employee growth through continuous training and a supportive work culture, team members enjoy flexible hours, competitive pay, and a comprehensive health spending account. Join us in fostering meaningful conversations and promoting responsible consumption in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative (Occasional) in Chatham
✨Tip Number 1
Get to know the company! Before your interview, dive into Cannabis NB's mission and values. Understanding their commitment to customer experience and social responsibility will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Representative, you'll need to engage in thoughtful conversations. Role-play with a friend or family member to get comfortable discussing products and answering questions.
✨Tip Number 3
Show your eagerness to learn! Highlight your adaptability and willingness to grow within the fast-evolving cannabis industry. Share examples of how you've embraced change in past roles to impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to an exceptional customer experience.
We think you need these skills to ace Customer Experience Representative (Occasional) in Chatham
Some tips for your application 🫡
Tailor Your Resume:Make sure your resume speaks directly to the Customer Experience Representative role. Highlight any relevant experience you have in customer service or retail, and don’t forget to mention your adaptability and eagerness to learn!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for providing exceptional customer experiences and how you align with our mission at Cannabis NB. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves engaging with customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to submit your application through our online system. It’s the easiest way for us to review your materials and get you into the selection process. Plus, it shows you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Cannabis NB website
✨Know Your Products
Before the interview, make sure you have a solid understanding of the cannabis products offered by the company. Familiarise yourself with their benefits, usage, and safety information. This will help you engage in meaningful conversations during the interview and show your commitment to providing accurate information.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions. This will demonstrate your customer-focused approach and ability to create positive interactions, which is crucial for this role.
✨Emphasise Your Adaptability
The cannabis industry is fast-evolving, so be ready to discuss how you've adapted to changes in previous roles. Share specific instances where you learned new skills or adjusted your approach to meet customer needs. This will show that you're eager to learn and grow with the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how they promote social responsibility. This not only shows your interest in the role but also aligns with their mission of empowering customers through education and care.
