General Manager in Scarborough

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers' expectations and the commitment needed to deliver industry-leading participant experiences.

We are currently looking for a General Manager for Canlan Sports Scarborough!

Job Summary: Reporting to the Regional Director Operations, the General Manager works closely with Senior Management to ensure strategic business objectives are achieved. They are responsible for ensuring that the complex is managed in a manner that contributes to the achievement of objectives established in the annual operating plans, execution of programs and continuous improvement initiatives. To this end, they provide strong and effective day-to-day leadership and management fostering an environment that encourages full team contribution to exceed overall company objectives.

Rate of pay: $83,000 - $98,000 annually

Accountabilities: This role is accountable for:

• Sports Complex Culture
• Execution of the Annual Operating Plan
• Customer Experience
• Operational Efficiency
• Health & Safety of both customers and employees
• Cleanliness

Key Performance Indicators (KPI):

• Culture Survey Results
• Financial Results (Revenue Targets and EBITDA)
• Customer Satisfaction NPS Score
• Labour and Cost Savings
• Employee Workers Compensation and Customers’ Public Health Records
• OSV Scores of >2.8

Key Relationships: This individual will build strategic relationships with others to advance the success of their complex and the Canlan Sports organization as a whole.

• Product Manager, Adult & Youth Leagues
• Product Manager, Camps & Instructional Programs
• Product Manager, Tournament
• Vice President – North America
• Business Unit Manager Operations
• Performance Manager(s)
• Office Manager
• Operations Manager
• Food and Beverage Manager (if applicable to location)
• Tenants

Qualifications and Education: Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education Industry.

Abilities, Attributes and Experience:

• At least 5 years of in sports facility management, including strong program marketing experience, food and beverage exposure and facility maintenance.
• Demonstrated strong team leadership and development ability.
• Entrepreneurial sales & business development skills (in a sports / recreational environment).
• Strong established customer and client focus.
• Experience with the technical aspects of ice making and maintenance (preferred).
• Acute business acumen and understanding of how business requirements and dynamics relate to execution and success.

If you are interested in this role and becoming part of the Canlan team, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.