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For Companies At a Glance
- Tasks: Lead a dynamic sports complex and drive innovative programming for an exceptional customer experience.
- Company: Join Canlan Sports, North America's largest private sports complex operator.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a real impact in the sports community while developing your leadership skills.
- Qualifications: 5+ years in sports facility management with strong team leadership and business acumen.
The predicted salary is between 83000 - 98000 £ per year.
Canlan Sports is the largest private‑sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world‑class sports communities, and an understanding of its customers’ expectations and the commitment needed to deliver industry‑leading participant experiences.
Job Summary
Reporting to the Regional Director Operations, the General Manager works closely with Senior Management to ensure strategic business objectives are achieved. They are responsible for ensuring that the complex is managed in a manner that contributes to the achievement of objectives established in the annual operating plans, execution of programs and continuous improvement initiatives. To this end, they provide strong and effective day‑to‑day leadership and management fostering an environment that encourages full team contribution to exceed overall company objectives.
Rate of pay: £83,000 - £98,000 annually
Accountabilities
- Sports Complex Culture
- Execution of the Annual Operating Plan
- Customer Experience
- Operational Efficiency
- Health & Safety of both customers and employees
- Cleanliness
Key Performance Indicators (KPI)
- Culture Survey Results
- Financial Results (Revenue Targets and EBITDA)
- Customer Satisfaction NPS Score
- Labour and Cost Savings
- Employee Workers Compensation and Customers' Public Health Records
- OSV Scores of >2.8
Key Relationships
- Product Manager, Adult & Youth Leagues
- Product Manager, Camps & Instructional Programs
- Product Manager, Tournament
- Vice President – North America Business Unit
- Manager Operations
- Performance Manager(s)
- Office Manager
- Operations Manager
- Food and Beverage Manager (if applicable to location)
- Tenants
Qualifications And Education
Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education Industry.
Abilities, Attributes And Experience
- At least 5 years of sports facility management, including strong program marketing experience, food and beverage exposure and facility maintenance.
- Demonstrated strong team leadership and development ability.
- Entrepreneurial sales & business development skills (in a sports / recreational environment).
- Strong established customer and client focus.
- Experience with the technical aspects of ice making and maintenance (preferred).
- Acute business acumen and understanding of how business requirements and dynamics relate to execution and success.
If you are interested in this role and becoming part of the Canlan team, please apply online.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI‑based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.
General Manager employer: Canlan Sports
Contact Detail:
Canlan Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and recreation industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Canlan Sports thoroughly. Understand their culture, values, and recent initiatives. We want you to show that you’re not just another candidate, but someone who genuinely cares about contributing to their mission of delivering top-notch participant experiences.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role of General Manager. We suggest rehearsing answers to common interview questions and preparing examples that showcase your leadership and operational efficiency skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Canlan team. We’re rooting for you!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in sports facility management and any relevant achievements that align with Canlan Sports' focus on customer experience and operational efficiency.
Showcase Your Leadership Skills: We want to see how you've led teams in the past! Share specific examples of how you've fostered a positive culture and driven team performance, especially in a sports or recreational environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: Don't forget to submit your application via our website! This ensures that your application goes directly to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Canlan Sports
✨Know Your Complex Inside Out
Before the interview, make sure you research Canlan Sports and its Scarborough complex thoroughly. Understand their mission, values, and recent initiatives. This will help you demonstrate your genuine interest and show how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a General Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, particularly in sports facility management. Highlight your ability to foster a positive culture and drive team performance to exceed objectives.
✨Demonstrate Customer Focus
Canlan Sports places a high value on customer experience. Be ready to discuss strategies you've implemented to enhance customer satisfaction and engagement. Use specific metrics or KPIs from your previous roles to back up your claims.
✨Prepare for Operational Questions
Expect questions about operational efficiency and health & safety protocols. Brush up on best practices in facility management and be prepared to discuss how you've improved operational processes in your past roles. This will show your readiness to tackle the challenges of the position.