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- Tasks: Join our fundraising team to support donors and manage vital data for our charity.
- Company: Canine Partners transforms lives by training assistance dogs for disabled individuals.
- Benefits: Enjoy 33 days leave, flexible hours, and a dog-friendly office environment.
- Why this job: Make a real impact in the charity sector while celebrating our 35th anniversary!
- Qualifications: Experience with databases, excellent customer service, and strong communication skills required.
- Other info: Work from home one day a week and enjoy a supportive team culture.
The predicted salary is between 23809 - 33433 £ per year.
Location: National Training Centre, Osgathorpe
Department: Fundraising, Marketing & Communication
Salary: £23,809 per annum
Hours: 37.5 hours per week (Monday - Friday)
Job Type: Full time
Contract Type: Permanent
Are you a talented admin professional with outstanding customer service skills who is passionate about making a difference? Canine Partners’ mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing. To help us create amazing partnerships, we need amazing people.
Canine Partners has an exciting opportunity for a talented Individual Giving Fundraising Administrator to join our dedicated fundraising team. This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
What you will do:
- You will play a vital role within our dedicated Supporter Services function as part of the Individual Giving team.
- This role is responsible for the excellent supporter care of our donors and for maintaining the accuracy and integrity of personal data held on Canine Partners’ primary customer relationship management (CRM) database.
- The role has a specific focus for the administration and fulfilment of the My Amazing Puppy (MAP) sponsorship scheme.
- You will manage general administrative duties such as the daily banking processes, tasks and routines liaising with colleagues.
- You will work with the Individual Giving team to develop and send regular ‘pupdates’ to MAP members to an agreed annual schedule.
This is a great opportunity for someone wishing to start their career in the charity sector, where you can attend events, interact with supporters and play a vital role in raising income, improving our systems and seeing the results of your work. It is an exciting time to join us as the charity marks its 35th anniversary this year and we will be doing lots to celebrate!
What we’re looking for:
- Knowledge of database systems and experience with database administrations and data entry.
- Proficient in the use of all Microsoft Office applications.
- The ability to write reports and evaluations using data.
- Excellent customer service skills and a commitment to excellence in supporter relationship management.
- Great interpersonal skills; strong team working skills, able to work collaboratively with colleagues.
- Excellent written and verbal communication skills.
- Excellent time management skills including managing multiple tasks simultaneously and work to deadlines.
- A proactive self-starter, able to use initiative to resolve problems and create solutions to improve results.
Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
We can offer you:
- 33 days annual leave allowance (inclusive of bank holidays)
- Salary exchange pension scheme (matched up to 5%)
- Charity (occupational) sick pay
- Life assurance
- Wellbeing portal
- Employee assistance programme
- Free on-site parking
- Dog friendly offices
- Flexible working hours
- Mileage expenses (45p per mile)
This role benefits from working at our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire. We can offer you working one day a week from home. It is not essential for you to hold a valid driving licence but you will need to be able travel to our rural training centre daily.
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
Closing date: 6th June 2025
First interviews are scheduled to take place online (via MS Teams) on 11th June. Second interviews are scheduled to take place at our National Training Centre, Osgathorpe, Leicestershire on the 18th June. Subject to changes.
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
Fundraising Administrator employer: Canine Partners
Contact Detail:
Canine Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Administrator
✨Tip Number 1
Familiarise yourself with Canine Partners and their mission. Understanding the charity's goals and how they use assistance dogs to transform lives will help you convey your passion during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Canine Partners. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Brush up on your database management skills. Since the role involves maintaining a CRM database, being able to demonstrate your proficiency in this area will set you apart from other candidates.
✨Tip Number 4
Prepare examples of your customer service experience. The role requires excellent supporter care, so having specific instances ready to discuss how you've successfully managed relationships will showcase your suitability for the position.
We think you need these skills to ace Fundraising Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Fundraising Administrator role. Emphasise your customer service skills, database management experience, and any administrative roles you've held.
Craft a Compelling Supporting Statement: In your supporting statement, clearly explain how your background and skills match the job requirements. Use specific examples to demonstrate your commitment to excellent supporter care and your passion for the charity sector.
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, ensure your application is well-structured and free of errors. Use clear and concise language to convey your enthusiasm for the position and the organisation's mission.
Highlight Your Proactivity: Mention instances where you took initiative in previous roles, especially in problem-solving or improving processes. This will show your potential employer that you are a proactive self-starter who can contribute positively to their team.
How to prepare for a job interview at Canine Partners
✨Know Your Mission
Before the interview, take some time to understand Canine Partners' mission and values. Being able to articulate why you are passionate about their work with assistance dogs will show your genuine interest in the role.
✨Showcase Your Admin Skills
Prepare examples of your previous administrative experience, particularly with database systems and Microsoft Office applications. Be ready to discuss how you've maintained data integrity and provided excellent customer service in past roles.
✨Demonstrate Team Spirit
Since this role involves working closely with the Individual Giving team, think of instances where you've successfully collaborated with colleagues. Highlight your interpersonal skills and how you contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and time management skills. Think of specific scenarios where you've had to manage multiple tasks or resolve issues proactively, and be ready to share those experiences.
