At a Glance
- Tasks: Provide top-notch customer service via phone and live chat, helping customers with appliance repairs.
- Company: Join Candy Hoover Group, a leading home appliance brand in the UK & Ireland.
- Benefits: Enjoy a competitive salary, hybrid working, staff discounts, and enhanced family leave policies.
- Other info: Exciting growth opportunities and a fun work environment with social events.
- Why this job: Be part of a team that values customer satisfaction and make a real difference.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 26775 - 30000 £ per year.
If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.
As a Customer Service Advisor - Omni-Channel based at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.
We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make our customer's lives easier.
- Base salary of £26,479.55
- Working only 1 in 4 weekends
- Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
- Hybrid working (if applicable)
- Enhanced family leave policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Enhanced sick pay policy
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
- A social committee which organises nights out and fundraising events
- Dress down Friday
- Free onsite parking
- Discounted gym membership
We pride ourselves on providing best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.
We are looking for someone that is passionate about customer service. As a Customer Service Representative, you will use a variety of different communication channels including telephone and live chat platforms to liaise with customers who wish to arrange a repair for domestic appliances that have developed faults.
You will proactively manage customers using live chat via multiple contact platforms, harnessing your empathetic, customer first approach to have a direct impact on our zero distance to customer attitude.
You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use your extensive product knowledge to attempt to resolve customer service queries. If that's not possible, you'll arrange for an engineer to visit our customers' home.
You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.
It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things.
Customer Service Advisor - Omnichannel in Royton employer: Candy Hoover Group S.r.l.
Haier Europe is an excellent employer, offering a dynamic work culture that values innovation and collaboration within the UK & Ireland HR team. Employees benefit from comprehensive growth opportunities, a commitment to data-driven decision-making, and a supportive environment that fosters professional development, making it a rewarding place to advance your career in HR analytics and systems.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Omnichannel in Royton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Candy Hoover Group S.r.l.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Candy Hoover Group S.r.l. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Omnichannel in Royton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Candy Hoover Group S.r.l.:Your cover letter is your chance to shine! Tell us why you want to work at Candy Hoover Group S.r.l. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Candy Hoover Group S.r.l.!
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
