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- Tasks: Visit customers to fix appliance issues and provide top-notch service.
- Company: Join a dynamic team with three incredible brands.
- Benefits: Competitive salary, bonus incentives, staff discounts, and pension contributions.
- Why this job: Enjoy autonomy in your work while making a real difference for customers.
- Qualifications: Strong communication skills and a valid driving licence required.
- Other info: Receive industry-leading training and excellent career growth opportunities.
The predicted salary is between 27922 - 31902 £ per year.
Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.
As a Field Service Engineer, you’ll be visiting customers in their homes across Oxfordshire and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day. A full, valid driving licence is required.
For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer. Ideally, we’d like experience as a White Goods Engineer. But what we really need is self‑motivation and strong technical and customer service skills.
Our City and Guilds‑assured in‑house training and support has been designed to get you ready to deliver brilliant service to our customers.
- £32,650 per annum starting salary if you’re a Field Service Engineer who does not have White Goods / Domestic Appliance experience.
- You’ll have the opportunity to earn £38,423 once you’re fully trained and meet the minimum requirements.
- £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience.
- Bonus potential of up to £2,500 per annum.
- Enhanced rate over time.
- Up to 6% pension contribution.
- Brilliant staff discounts on products and a range of retailers, entertainment, and days out.
The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.
With the strength of our brands behind you, a culture of high performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Field Service Engineer in Oxford employer: Candy Hoover Group S.r.l.
Contact Detail:
Candy Hoover Group S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Oxford
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical skills and customer service. Role-playing with a friend can help you feel more confident and articulate your experience effectively.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight any relevant technical skills, customer service experience, and your ability to manage time effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention your self-motivation and dedication to customer satisfaction.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application showcases your ability to keep customers and colleagues updated. Use clear and concise language throughout your application to demonstrate this skill.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our brilliant team!
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to white goods and appliances. Familiarise yourself with common issues and solutions, as well as the brands you'll be working with. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and your dedication to finding the best outcome for the customer.
✨Time Management is Key
As a Field Service Engineer, managing your time effectively is crucial. Be ready to discuss how you prioritise tasks and manage your schedule. You might even want to share a specific instance where your time management skills made a difference in your work.
✨Be Ready to Upsell
Understand the products you’ll be upselling and think about how you can present them to customers in a way that highlights their benefits. Prepare to discuss any previous experience you have with sales, as this could earn you bonus incentives in the role.
