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- Tasks: Visit customers to fix appliance issues and restore functionality.
- Company: Join a leading company known for its competitive benefits and customer satisfaction.
- Benefits: Enjoy remote work options, bonus incentives, staff discounts, and a generous pension contribution.
- Why this job: Be part of a high-performance culture that values self-motivation and customer service.
- Qualifications: A full driving licence is required; experience in White Goods Engineering is preferred but not essential.
- Other info: In-house training provided to ensure you deliver excellent service.
The predicted salary is between 33903 - 38423 £ per year.
Join us as a Field Service Engineer and enjoy the most competitive benefits package in the industry, autonomy over your work, and the satisfaction of helping customers in need. In this role, you’ll visit customers in their homes across Potters Bar and surrounding areas, fixing appliance issues to restore functionality. You’ll manage your time effectively, keep customers and colleagues updated, and monitor stock levels in your van daily. A full, valid driving licence is required. You will be rewarded with bonus incentives for upselling products.
The ideal candidate is organized, possesses strong communication skills, and is dedicated to achieving the best outcome for the customer. Experience as a White Goods Engineer is preferred but not essential. We value self-motivation, technical skills, and customer service abilities. Our City and Guilds-assured in-house training will prepare you to deliver excellent service.
Starting salary: £33,903 per annum for candidates without White Goods/ Domestic Appliance experience, with potential to earn up to £38,423 upon full training and meeting minimum requirements. £38,423 per annum for candidates with at least 6 months recent White Goods Engineering experience.
Additional benefits include:
- Up to £6,962 London Allowance
- Bonus potential of up to £2,500 per annum
- Enhanced pay rates over time
- Up to 6% pension contribution
- Staff discounts on products and various retailers, entertainment, and days out
Key physical requirements include the ability to lift and manoeuvre heavy objects, work in restricted spaces, and engage in tasks requiring hand dexterity and colour vision. Employment offers are contingent upon testing to ensure compliance with health and safety standards, including the ability to distinguish between live, neutral, and earth wires.
Join a culture of high performance, supported by our trusted brands, and take control of your career. Our shared ambition is to inspire you and delight every customer. Apply now to be part of our future.
Field Service Engineer employer: Candy Hoover Group S.r.l.
Contact Detail:
Candy Hoover Group S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with common appliance issues and solutions. This will not only boost your confidence during interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Network with current Field Service Engineers or join relevant online forums. Engaging with professionals in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your time management skills. Since you'll be managing your own schedule, showcasing examples of how you've effectively organised your time in previous roles can set you apart.
✨Tip Number 4
Highlight any customer service experience you have. The ability to communicate effectively and ensure customer satisfaction is crucial in this role, so be ready to share relevant stories.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any technical skills or customer service roles. Emphasise your ability to manage time effectively and communicate well with customers.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention your motivation to help customers and how your skills align with the job requirements, particularly in terms of organisation and communication.
Highlight Relevant Experience: If you have experience as a White Goods Engineer or in similar roles, be sure to detail this in your application. If not, focus on transferable skills that demonstrate your technical abilities and customer service experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Service Engineer.
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Showcase Your Technical Skills
As a Field Service Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss any relevant experience you have with white goods or domestic appliances, even if it's limited. Highlight any specific repairs or installations you've completed.
✨Emphasise Customer Service Abilities
This role requires strong communication skills and a dedication to customer satisfaction. Share examples of how you've successfully resolved customer issues in the past, showcasing your ability to manage expectations and provide excellent service.
✨Demonstrate Organisational Skills
Time management is key for this position. Discuss how you plan your day, manage stock levels, and keep customers updated. Providing a clear example of how you’ve organised your workload in previous roles will show that you can handle the responsibilities of this job.
✨Prepare for Practical Assessments
Since the role involves compliance with health and safety standards, be ready for practical assessments during the interview process. Brush up on your knowledge of electrical systems, including how to distinguish between live, neutral, and earth wires, as this may come up in discussions.
