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- Tasks: Manage returns and customer queries while ensuring smooth order processing.
- Company: Leading home appliance business in the UK & Ireland with a customer-first approach.
- Benefits: £25,150 salary, hybrid working, 25 days holiday, and great staff discounts.
- Why this job: Join a dynamic team and help enhance customer satisfaction every day.
- Qualifications: Experience in customer service administration and strong Microsoft Office skills.
- Other info: Opportunity for personal development and collaboration across departments.
The predicted salary is between 25150 - 35150 £ per year.
As Returns Administrator, you’ll play a pivotal role in managing end-to-end service and order-related processes. You’ll support product returns, customer queries, and service administration, whilst also ensuring timely and accurate processing of customer orders across spares, consumables, and service-related goods. You’ll work closely with internal teams, external partners, and customers to ensure operational excellence and customer satisfaction.
With demonstrable experience of customer service administration and order management within a fast-paced customer-centric organisation, you’ll be proficient with Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) and have strong communication and interpersonal skills (written and verbal). You’ll also have excellent attention to detail and organisational skills, the ability to manage and prioritise multiple tasks and deadlines independently, and demonstrable experience working collaboratively across departments.
Benefits:
- £25,150 Basic Salary
- 6% Pension Contribution
- Life Assurance x 4
- 25 Days Holiday + Statutory
- Hybrid Working (3 days office and 2 days home)
- Employee Assistance Program
- Enhanced Family Leave Policies
- Enhanced Sick Pay Policy
- Training support schemes to aid your development
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts
If you have an administration background where you have worked with detailed processes and large quantities of data, then we want to hear from you. You’ll be based at our Bolton site (BL2 6PU).
Returns Administrator in Bolton employer: Candy Hoover Group S.r.l.
Contact Detail:
Candy Hoover Group S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Administrator in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to returns administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or managed orders in previous roles. This will help you stand out and demonstrate your experience in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Returns Administrator in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service administration and order management experience, as well as your proficiency with Microsoft Office. We want to see how you can contribute to our aim of operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Returns Administrator role. Share specific examples of how you've managed customer queries or processed orders in the past. Let us know how you can help us surpass customer expectations!
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like we do with our customer orders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Returns Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer queries and processing orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your experience with Microsoft Office, especially Excel and Outlook, as these are crucial for the role. Prepare examples of how you've used these tools in previous jobs to manage data or improve processes. This will demonstrate your technical proficiency and ability to handle the demands of the job.
✨Communicate Clearly
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. Think about how you can explain complex processes simply, as this will reflect your ability to assist customers effectively. Remember, it's not just about what you say, but how you say it!
✨Be Organised and Ready
Given the fast-paced nature of the role, showcase your organisational skills during the interview. Bring a notebook with questions and notes about your experiences. This not only helps you stay on track but also shows that you’re prepared and serious about the opportunity.
