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For Companies At a Glance
- Tasks: Lead and inspire a team of customer service agents to deliver exceptional service.
- Company: Join a leading home appliance company with a strong reputation.
- Benefits: Attractive salary, hybrid working options, and career development opportunities.
- Why this job: Make a real difference by coaching and motivating a dynamic team.
- Qualifications: Supervisory experience in a contact centre and a passion for leadership.
- Other info: Exciting environment with plenty of room for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading home appliance company is seeking a Contact Centre Team Leader – Service to join their Bolton Service Centre. This role involves coaching, training, and developing a team of customer service agents to achieve performance targets while delivering outstanding service.
The ideal candidate will have supervisory experience in a contact centre environment and a passion for supporting and motivating others. With attractive salary and hybrid working options, this position offers significant career development opportunities.
Hybrid Service Contact Centre Team Leader in Bolton employer: Candy Hoover Group S.r.l.
Contact Detail:
Candy Hoover Group S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Contact Centre Team Leader in Bolton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our supervisory experience and how we've motivated teams in the past. Confidence is key!
✨Tip Number 3
Showcase our passion for customer service during interviews. Share specific examples of how we've gone above and beyond to support customers and team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Hybrid Service Contact Centre Team Leader in Bolton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any supervisory experience you have. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to motivate others.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates take the time to tailor their applications to our job description. Mention the key skills we’re looking for, like performance targets and outstanding service, to show us you’re the right fit.
Be Passionate About Customer Service: Let your passion for customer service shine through in your application. We’re looking for someone who genuinely cares about delivering great service, so share any experiences that showcase your commitment to helping customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Know the Company Inside Out
Before your interview, make sure you research the home appliance company thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Contact Centre Team Leader, you'll need to demonstrate your supervisory experience. Prepare specific examples of how you've coached and developed teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think about scenarios you might face in a contact centre and how you would approach them. Practising these responses can give you an edge during the interview.
✨Emphasise Your Passion for Customer Service
Make it clear that you’re passionate about delivering outstanding service. Share stories that highlight your commitment to customer satisfaction and how you’ve motivated others to achieve performance targets. This will resonate well with the interviewers.
