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- Tasks: Lead and inspire a team of customer service agents to achieve their best.
- Company: Join Haier Europe, the number one home appliance brand globally.
- Benefits: Attractive salary, hybrid working, bonuses, and great staff discounts.
- Why this job: Make a real impact by coaching a talented team and enhancing customer service.
- Qualifications: Experience in a contact centre leadership role with a passion for coaching.
- Other info: Enjoy a dynamic work environment with excellent development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
If you want a Contact Centre role that rewards you, then as a Contact Centre Team Leader – Service here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential.
As Contact Centre Team Leader – Service working at our Bolton Service Centre, in your hands, you’ll grasp every opportunity to enhance our reputation as the number one home appliance brand in the world.
With a passion for supporting, coaching and leading teams, you’ll have operational responsibility for achieving team targets and KPIs, delivering feedback in a professional and supportive manner whilst motivating the team to surpass personal performance targets and inspiring them to deliver outstanding customer service.
Responsibilities- Operational responsibility for achieving team targets and KPIs.
- Delivering feedback in a professional and supportive manner.
- Motivating the team to surpass personal performance targets.
- Delivering outstanding customer service.
- Attractive salary and bonus scheme.
- Hybrid working.
- Enhanced family leave and sick pay policies.
- Up to 6% pension contribution.
- 4x Life Cover.
- Training support schemes to aid your development.
- Free fruit and hot drinks.
- Employee Assistance Program.
- Brilliant staff discounts on products.
- Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
- Free onsite parking.
- Discounted gym membership.
- Previous experience of working within a team leader/supervisor role in a contact centre environment, ideally within a customer service based role.
- Ability to follow up on goals set and measure your team’s progress.
- Experience in delivering outstanding service to customers.
- Background in leading or supervising teams within a contact centre environment.
- Passion for supporting and coaching colleagues to achieve high performance.
Our future. In your hands. Apply now.
Contact Centre Team Leader in Bolton employer: Candy Hoover Group S.r.l.
Contact Detail:
Candy Hoover Group S.r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Haier Europe or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Contact Centre Team Leaders. Think about how your past experiences align with the responsibilities mentioned in the job description, and be ready to share specific examples.
✨Tip Number 3
Show off your leadership skills during the interview! Be prepared to discuss how you've motivated teams in the past and how you plan to inspire your future team at Haier. Remember, they want someone who can coach and develop talent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Haier family. Good luck!
We think you need these skills to ace Contact Centre Team Leader in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Team Leader role. Highlight your previous leadership experience in a contact centre and any achievements that showcase your ability to motivate and support a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading teams and delivering outstanding customer service. Share specific examples of how you've coached or developed others in your previous roles.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Instead, focus on what you’ve achieved in your past roles. Use numbers and metrics where possible to demonstrate how you’ve met or exceeded targets and KPIs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the benefits we offer right there!
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Know Your Stuff
Before the interview, make sure you understand Haier Europe's values and what it means to be a Contact Centre Team Leader. Familiarise yourself with their products and customer service philosophy. This will help you demonstrate your passion for the role and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you motivated your team, achieved targets, and provided constructive feedback. This will highlight your ability to inspire others and drive results.
✨Practice Common Questions
Anticipate questions related to team management, conflict resolution, and customer service scenarios. Practising your responses will help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's future goals, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
