At a Glance
- Tasks: Visit customers to fix appliance issues and provide excellent service.
- Company: Join a dynamic team with three incredible brands.
- Benefits: Competitive salary, bonus potential, staff discounts, and pension contributions.
- Other info: Receive top-notch training and enjoy a culture of high performance.
- Why this job: Enjoy autonomy, make a difference, and grow your career in a supportive environment.
- Qualifications: Strong communication skills and a valid driving licence required.
The predicted salary is between 33903 - 38423 £ per year.
Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.
As a Field Service Engineer, you will be visiting customers in their homes across South Birmingham and the surrounding areas, fixing any appliance issues to get them up and running again. Managing your time through the day, you will keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.
A full, valid driving licence is required. For upselling our products, you will be rewarded with bonus incentives on the products you sell. You will be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.
Ideally, we would like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.
Industry-leading benefits include:
- £33,903 per annum starting salary if you do not have White Goods/Domestic Appliance experience
- Opportunity to earn £38,423 once you are fully trained and meet the minimum requirements
- £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
- Bonus potential of up to £2,500 per annum
- Enhanced rate over time
- Up to 6% pension contribution
- Brilliant staff discounts on products and a range of retailers, entertainment, and days out
The ability to lift is required, which includes being able to distinguish between live, neutral and earth wires. With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer.
Apply now.
Field Service Engineer in Birmingham employer: Candy Hoover Group S.r.l.
Haier Europe is an excellent employer, offering a dynamic work culture that values innovation and collaboration within the UK & Ireland HR team. Employees benefit from comprehensive growth opportunities, a commitment to data-driven decision-making, and a supportive environment that fosters professional development, making it a rewarding place to advance your career in HR analytics and systems.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Birmingham
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! As a Field Service Engineer, you'll need to demonstrate your problem-solving abilities. Set up mock scenarios or use practice questions to get comfortable with common appliance issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our brilliant team!
We think you need these skills to ace Field Service Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience, especially in White Goods Engineering, and showcase your technical skills and customer service abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your self-motivation and dedication to customer satisfaction – that’s what we love to see!
Show Off Your Communication Skills:As a Field Service Engineer, strong communication is key. In your application, demonstrate how you’ve effectively communicated with customers or colleagues in the past. We want to know how you keep everyone updated and ensure smooth operations!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our amazing benefits package!
How to prepare for a job interview at Candy Hoover Group S.r.l.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to white goods and domestic appliances. Familiarise yourself with common issues and solutions, as well as the brands you'll be working with. This will show that you're not just a people person but also technically savvy.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to keep customers updated and manage expectations. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to role-play a scenario where you explain a technical issue to a customer in simple terms.
✨Time Management is Key
Since you'll be managing your own schedule, it's important to highlight your organisational skills. Prepare examples of how you've successfully managed your time in previous roles or projects. This will reassure them that you can handle the autonomy of the job.
✨Be Ready to Upsell
Understand the products you'll be upselling and think about how you can present them to customers. In the interview, discuss any past experiences where you've successfully upsold products or services. This shows that you're not only focused on fixing issues but also on contributing to the company's success.
