At a Glance
- Tasks: Manage operations, support teams, and ensure excellent customer service in a dynamic environment.
- Company: Award-winning specialist cleaning service based in London.
- Benefits: Career progression opportunities and a supportive team culture.
- Other info: Flexible working hours and a proactive, energetic work atmosphere.
- Why this job: Join a thriving company where your efforts directly impact operations and client satisfaction.
- Qualifications: 3+ years of cleaning management experience and strong organisational skills.
The predicted salary is between 37800 - 46200 £ per year.
My client is a well-established, award winning specialist cleaning service's company who have the requirement for an Operations Support Manager to be based at their head office in London. This is a demanding office-based, operational management role and would suit someone that has patience, energy and stamina. There is also opportunity to grow within the business, for ambitious candidates wanting career progression.
- Manage the Customer Service system
- Support the Operations Department and Operations Director
- Support the Administration of the Office
- Order consumables and materials as required via the online system
- Manage a team of around 15 mobile team operatives – daily schedules, absences, holidays, wages
- Greet visitors to the building – receive and manage deliveries
- Manage utility room – run washing machine & dryer daily
- Provide client support as directed by operational directors
- Customer Service – manage and liaise with clients and manage SRM system
- Meet weekly to process paperwork – for billing and payroll
- Carry out weekly checks on company vans and manage the vans fleet
- Liaise daily with operational directors
- Attend management meetings as required
- Support operational management when team members on holiday
- Manage security clearance process and special work permits
- Able to be flexible with working outside core office hours via laptop and mobile
- Highly proactive, flexible, enthusiastic and pragmatic delivery orientated approach with 'can do' attitude
- Excellent planning, organizational and prioritisation skills
- Excellent telephone manner
- IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
- Previous cleaning management experience required (3+ years)
- Competent levels of planning and organisation
- Spanish and/or Portuguese language skills an advantage
Senior operational support manager in London employer: Candover Green
As a well-established and award-winning specialist cleaning service based in London, our company offers a dynamic work environment where operational excellence is at the forefront. We pride ourselves on fostering a supportive culture that encourages employee growth and career progression, making it an ideal place for ambitious individuals. With a focus on teamwork and flexibility, we ensure that our employees are equipped with the tools and opportunities to thrive in their roles while contributing to our mission of delivering exceptional service.
