At a Glance
- Tasks: Manage operations, support teams, and ensure excellent customer service in a dynamic environment.
- Company: Award-winning specialist cleaning service based in London.
- Benefits: Career progression opportunities, flexible working, and a supportive team culture.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact in operational management.
- Qualifications: 3+ years in cleaning management, strong organisational skills, and a proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
My client is a well-established, award winning specialist cleaning service’s company who have the requirement for an Operations Support Manager to be based at their head office in London. This is a demanding office-based, operational management role and would suit someone that has patience, energy and stamina. The role requires a disciplined individual able to manage time and teams effectively. There is also opportunity to grow within the business, for ambitious candidates wanting career progression.
Some of your responsibilities will include but not be limited to:
- Manage the Customer Service system
- Support the Operations Department and Operations Director
- Support the Administration of the Office
- Organise, plan and schedule all one-off jobs
- Manage and plan daily/weekly schedule of mobile teams
- Manage the company’s store room – equipment and supplies – manage stock levels in the store room; order consumables and materials as required via the online system
- Assess and research equipment, machinery and materials according to the needs of the special job
- Manage a team of around 15 mobile team operatives – daily schedules, absences, holidays, wages
- Greet visitors to the building – receive and manage deliveries
- Manage utility room – run washing machine & dryer daily
- Manage store room – restrict access and always keep tidy
- Prepare site folders and paperwork for new contracts
- Respond to all e-mails and calls from clients
- Provide client support as directed by operational directors
- Customer Service – manage and liaise with clients and manage SRM system
- Meet weekly to process paperwork – for billing and payroll
- Carry out weekly checks on company vans and manage the vans fleet
- Liaise daily with operational directors
- Attend management meetings as required
- Liaise with suppliers as and when required
- Support operational management when team members are on holiday
- Manage security clearance process and special work permits
- Manage H&S documentation
In order to be considered for this role you will be:
- Able to be flexible with working outside core office hours via laptop and mobile
- Highly proactive, flexible, enthusiastic and pragmatic delivery orientated approach with ‘can do’ attitude
- Excellent planning, organizational and prioritisation skills
- Able to work autonomously, and comfortable with rapid change, as well as working as part of a wider team
- Excellent telephone manner
- IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
- Previous cleaning management experience required (3+ years)
- Excellent presentation skills
- Competent levels of planning and organisation
- Numeracy and literacy to a good level
- Ability to work to deadlines and prioritise
- Good interpersonal skills
- High levels of attention to detail
- A strong work ethic
- Spanish and/or Portuguese language skills an advantage
Operations Support Manager in London employer: Candover Green
Join a well-established, award-winning specialist cleaning service in London as an Operations Support Manager, where you will thrive in a dynamic and supportive work environment. The company values employee growth, offering ample opportunities for career progression and development, while fostering a culture of teamwork and excellence. With a focus on operational efficiency and client satisfaction, this role provides a rewarding experience for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in London
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Candover Green.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Candover Green.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Candover Green, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Operations Support Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Candover Green that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Candover Green specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Candover Green will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Candover Green
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Candover Green a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Candover Green.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Candover Green, showcasing your work ethic and the quality of your previous roles in janitorial services.
