At a Glance
- Tasks: Manage operations, support teams, and ensure excellent customer service in a dynamic environment.
- Company: Award-winning specialist cleaning service based in London.
- Benefits: Career progression opportunities, flexible working, and a supportive team culture.
- Other info: Ideal for proactive individuals looking to grow their career in a fast-paced setting.
- Why this job: Join a vibrant team and make a real impact in operational management.
- Qualifications: 3+ years in cleaning management, strong organisational skills, and IT literacy.
The predicted salary is between 26889 - 32865 £ per year.
My client is a well-established, award winning specialist cleaning service's company who have the requirement for an Operations Support Manager to be based at their head office in London. This is a demanding office-based, operational management role and would suit someone that has patience, energy and stamina. There is also opportunity to grow within the business, for ambitious candidates wanting career progression.
- Manage the Customer Service system
- Support the Operations Department and Operations Director
- Support the Administration of the Office
- Order consumables and materials as required via the online system
- Manage a team of around 15 mobile team operatives – daily schedules, absences, holidays, wages
- Greet visitors to the building – receive and manage deliveries
- Manage utility room – run washing machine & dryer daily
- Provide client support as directed by operational directors
- Customer Service – manage and liaise with clients and manage SRM system
- Meet weekly to process paperwork – for billing and payroll
- Carry out weekly checks on company vans and manage the vans fleet
- Liaise daily with operational directors
- Attend management meetings as required
- Support operational management when team members on holiday
- Manage security clearance process and special work permits
- Able to be flexible with working outside core office hours via laptop and mobile
- Highly proactive, flexible, enthusiastic and pragmatic delivery orientated approach with 'can do' attitude
- Excellent planning, organizational and prioritisation skills
- Excellent telephone manner
- IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
- Previous cleaning management experience required (3+ years)
- Competent levels of planning and organisation
- Spanish and/or Portuguese language skills an advantage
Operational Support Manager - Community in London employer: Candover Green
As a well-established and award-winning specialist cleaning service based in London, we pride ourselves on fostering a dynamic work environment that values patience, energy, and stamina. Our commitment to employee growth is evident through the ample career progression opportunities available for ambitious individuals, alongside a supportive culture that encourages collaboration and innovation. Join us to be part of a team that not only prioritises operational excellence but also values the contributions of every member, ensuring a rewarding and meaningful employment experience.
