At a Glance
- Tasks: Join our Service Desk team, tackling escalated tickets and complex requests daily.
- Company: Dynamic MSP in York, fostering a collaborative and supportive work culture.
- Benefits: Competitive salary, 20 days holiday, gym discounts, and dedicated training budget.
- Other info: Clear progression pathways and opportunities for professional certifications.
- Why this job: Make a real impact while growing your skills in a thriving tech environment.
- Qualifications: 3+ years in support roles with strong Microsoft 365 knowledge and MSP experience.
The predicted salary is between 30000 - 40000 € per year.
My client is looking for an experienced Senior Service Desk Engineer to join their Service Desk team with MSP experience. You will be a key technical figure within the team, sitting between the first and third line. On any given day, you may be picking up escalated tickets from first line, jumping onto newly raised complex requests, contributing to client implementations, assisting and running client projects or writing knowledgebase articles that are internal and customer-facing. This is an exciting opportunity to join a collaborative, supportive environment where your growth is taken seriously and is only limited by your own desire to progress.
Essential Skills:
- Previous experience working in an MSP environment.
- 3+ years in a second line or senior first line support role.
- Strong working knowledge of Microsoft 365 Administration – Exchange, Teams, SharePoint, OneDrive, InTune, EntraID.
- Hands-on experience with Windows Service, Active Directory, Group Policy, DNS and DHCP.
- Experience supporting MacOS.
- Experience with a PSA tool for ticket management, time logging, and SLA tracking.
Nice to have:
- Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent).
- Exposure to Azure Infrastructure - VMs, networking, backup, Entra ID.
- ITIL Foundation awareness or certification.
- Familiarity with onboarding new clients into an MSP environment.
Benefits:
- £30,000 to £40,000 per year (DOE).
- 20 days Holidays (plus bank holidays).
- Christmas shutdown.
- Discounted gym membership.
- Discounts from multiple shops/attractions across the York area.
- Dedicated training budget and support for professional certifications.
- Clear progression pathway toward specialist roles.
Senior Service Desk Engineer in York employer: Candour
Join a dynamic and supportive team as a Senior Service Desk Engineer in York, where your expertise will be valued and your professional growth is prioritised. With a competitive salary, generous holiday allowance, and a commitment to training and development, this role offers a unique opportunity to thrive in a collaborative environment while enjoying local discounts and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Senior Service Desk Engineer role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, achievements, and any relevant certifications. This will give you an edge and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Desk Engineer in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in an MSP environment and showcases your technical skills. We want to see how your background aligns with the role of a Senior Service Desk Engineer, so don’t hold back on those relevant details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your skills can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Technical Skills:When filling out your application, be sure to mention your hands-on experience with Microsoft 365, Windows Services, and any other relevant tech. We’re looking for someone who can hit the ground running, so highlight those key skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our collaborative and supportive environment!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 Administration and the tools mentioned in the job description. Be ready to discuss your hands-on experience with Windows Service, Active Directory, and any relevant PSA tools you've used.
✨Showcase Your MSP Experience
Since the role is within an MSP environment, be prepared to share specific examples of your previous work in similar settings. Talk about how you've handled escalated tickets and contributed to client projects, as this will demonstrate your ability to thrive in a collaborative team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of complex requests you've tackled in the past and how you approached them. This will help you illustrate your critical thinking and technical prowess during the interview.
✨Express Your Growth Mindset
The company values growth and progression, so make sure to convey your desire to learn and develop further. Discuss any certifications you're pursuing or interested in, like Microsoft Certifications or ITIL, to show that you're committed to advancing your career.
