At a Glance
- Tasks: Deliver IT solutions and support clients with complex technical issues.
- Company: Join a growing tech team in Wigan with a diverse client base.
- Benefits: Up to 25 days holiday, pension scheme, paid training, and career progression.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving challenges and leading tech projects.
- Qualifications: Experience in senior technical support and strong knowledge of Microsoft technologies.
The predicted salary is between 40000 - 45000 £ per year.
An exciting opportunity has arisen for an experienced Senior IT Support Engineer to join a growing technical team, supporting a diverse client base across infrastructure, cloud and modern workplace technologies. This role is ideally suited to an experienced professional looking for a varied position that combines project delivery with senior-level technical support. The successful candidate will play a key role in delivering technical solutions, resolving complex issues and helping clients maximise their IT environments.
Key Responsibilities
- Deliver infrastructure, cloud and security projects from planning through to implementation.
- Lead technical upgrades, migrations and deployments across Microsoft and virtualised environments.
- Provide senior-level troubleshooting and act as an escalation point for complex technical issues.
- Work closely with clients to design and deliver effective, business-focused IT solutions.
- Produce and maintain technical documentation while contributing to service improvements and best practices.
- Support knowledge sharing across the technical team and assist with the development of junior engineers where appropriate.
Requirements
- Experience working within a Managed Service Provider (MSP).
- Previous experience in a senior technical support, infrastructure engineering or technical projects role.
- Strong technical knowledge of Microsoft 365, Windows Server, Intune, Entra ID, networking, virtualisation and cybersecurity technologies.
- Excellent troubleshooting, communication and customer-facing skills.
- A full UK driving licence and access to a vehicle.
Benefits
- Up to 25 days holiday + BH
- Pension scheme
- Paid training and certification support
- Career progression opportunities
- Free parking & More
If you are interested, please apply now!
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Specialist in Wigan
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Candour values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Candour might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Candour!
✨Direct Apply to Candour
Let's not forget to apply directly through the Candour website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Support Specialist in Wigan
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Candour.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Candour. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Candour
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
