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- Tasks: Provide expert technical support and lead troubleshooting for complex IT issues.
- Company: Join a supportive MSP that values internal growth and teamwork.
- Benefits: Enjoy private healthcare, birthdays off, and funded professional development.
- Other info: Be part of a fun, social team with great career progression opportunities.
- Why this job: Make a real impact by solving challenging tech problems and mentoring others.
- Qualifications: Experience in a senior IT role with strong knowledge of cloud services and networking.
The predicted salary is between 35000 - 50000 £ per year.
A growing MSP is looking for a skilled 3rd Line Support Engineer to act as the technical escalation point for its service desk. This role suits a confident, solutions-focused engineer with strong troubleshooting ability and broad technical expertise. You’ll be joining a close-knit and supportive company, which places value on internal progression opportunities.
Key Responsibilities:
- Handle complex technical escalations and support junior engineers.
- Deliver advanced troubleshooting across cloud services, networking, servers, security tools, and endpoint management.
- Drive service improvements by refining standards and processes.
- Lead root-cause investigations and ensure long-term fixes for recurring issues.
- Support technical projects including migrations, onboarding, and infrastructure upgrades.
- Liaise with vendors and partners to resolve challenging issues.
- Maintain and improve internal documentation and knowledge resources.
- Provide technical insight for internal teams and client reviews.
Skills & Experience:
- Previous experience in a senior or 3rd line role (MSP experience preferred).
- Strong knowledge of Windows Server, Microsoft 365, networking fundamentals (DNS, DHCP, routing), firewalls, cloud services, and backups.
- Ability to mentor junior team members and contribute to continual service improvement.
Benefits:
- Private healthcare
- Birthdays off
- Professional development plans
- Funded qualifications
- Fun & social team
If you are interested, please apply now!
Senior Information Technology Support Engineer in Wigan employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your troubleshooting abilities and technical expertise. This will give you an edge during interviews and show that you're the real deal.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in being part of our supportive company culture.
We think you need these skills to ace Senior Information Technology Support Engineer in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about mentioning specific technologies you’ve worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share your passion for technology and how you can contribute to our service improvements and internal progression opportunities.
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing candidates who can think critically and drive solutions, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the tech, but that you can handle complex issues confidently.
✨Showcase Your Mentoring Skills
Since this role involves supporting junior engineers, be prepared to talk about your experience in mentoring or training others. Share examples of how you've helped team members grow and how you approach knowledge sharing. This will highlight your leadership potential and fit within their supportive culture.
✨Demonstrate Problem-Solving Mindset
During the interview, expect to tackle some hypothetical technical problems. Approach these questions methodically, explaining your thought process as you work through the solution. This will demonstrate your analytical skills and ability to drive service improvements.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's internal processes, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make you more memorable!