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- Tasks: Resolve complex technical issues and support the 1st Line team.
- Company: Leading technology firm in Wigan with a focus on employee growth.
- Benefits: 25 days holiday, paid certifications, and ongoing development opportunities.
- Why this job: Join a supportive environment where your skills are valued and developed.
- Qualifications: Experience with Windows Server, Active Directory, and Microsoft 365.
- Other info: Great opportunity for career progression in a dynamic tech setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology firm in Wigan is seeking a skilled 2nd Line Support Engineer to resolve complex technical issues escalated from the 1st Line team. The ideal candidate will possess strong experience with Windows Server, Active Directory, and Microsoft 365, along with excellent problem-solving and communication skills.
The company is committed to internal progression and offers a supportive environment where employees can grow and feel valued. Benefits include:
- 25 days holiday
- Paid certifications
- Ongoing development opportunities
2nd Line IT Support Engineer — Growth & Certifications in Wigan employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer — Growth & Certifications in Wigan
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend tech meetups in Wigan. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on Windows Server, Active Directory, and Microsoft 365. We recommend setting up a home lab to practice real-world scenarios that might come up during your interview.
✨Tip Number 3
Be ready to solve problems on the spot! During interviews, you might face live troubleshooting scenarios. We suggest practising common issues and solutions so you can demonstrate your problem-solving prowess confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace 2nd Line IT Support Engineer — Growth & Certifications in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Active Directory, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality!
Showcase Your Communication Skills: As a 2nd Line Support Engineer, communication is key. In your application, give examples of how you've effectively communicated complex technical issues to non-technical users. We appreciate clarity and confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've resolved complex issues using these technologies. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare a few examples of challenging technical problems you've faced and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle pressure, which is crucial for a 2nd Line Support Engineer.
✨Communicate Clearly and Effectively
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication can set you apart from other candidates, so don’t underestimate its importance.
✨Emphasise Your Growth Mindset
The company values internal progression, so express your enthusiasm for ongoing development and certifications. Share any relevant courses or certifications you’re interested in pursuing. This shows that you're not just looking for a job, but a place where you can grow and contribute long-term.
