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- Tasks: Support customers and deliver exciting IT projects in a dynamic environment.
- Company: Reputable IT support business with over 20 years of success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a close-knit team and make a real impact on customer satisfaction.
- Qualifications: Experience with Microsoft technologies and strong customer-facing skills.
- Other info: Mentorship opportunities and varied daily tasks await you!
The predicted salary is between 30000 - 40000 £ per year.
£35,000–£40,000 Cheshire, Hybrid (office, home & field-based)
#TeamCandour are working with a long-established and reputable IT support business with over 20 years’ success in the region, seeking an experienced IT Engineer to join their close-knit and highly skilled team. This is a fantastic opportunity to work in a varied role where every day is different, supporting a loyal customer base and contributing to a growing, stable organisation.
If you have strong experience within Microsoft technologies, enjoy working directly with customers, and like sharing your knowledge with others, this role will suit you well.
Key Responsibilities- Respond to customer support requests via the help desk, remotely and on-site.
- Deliver a variety of IT projects, particularly involving Office 365 and Azure environments.
- Work with senior leadership to scope technical requirements for client proposals.
- Provide expert-level support and troubleshooting across all levels.
- Mentor and support junior engineers in developing their skills.
- Experience working in an MSP.
- Strong background in project delivery and hands-on troubleshooting.
- Experience with O365 migrations, including tenant-to-tenant.
- Ability to specify, deploy and migrate clients to Azure-based server environments.
- Familiar with Microsoft Teams administration, including Teams Phone.
- Strong communicator with excellent customer-facing skills.
- Willing to be part of an on-call rota (approx. 1 weekend in 6).
- Full UK driving licence essential.
If this is something you’re interested in, please apply now!
Information Technology Engineer in Stoke-on-Trent employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving Office 365 and Azure. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios. Be ready to discuss your troubleshooting methods and how you've handled customer support requests in the past. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Information Technology Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and project delivery. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on troubleshooting and customer support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Mention specific projects or experiences that relate to the job description, especially around Office 365 and Azure.
Show Off Your Communication Skills: As an IT Engineer, you’ll be working directly with customers, so we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight any experience you have in mentoring or supporting others.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Azure. Be ready to discuss your hands-on experience with these tools, as well as any specific projects you've worked on that involved migrations or troubleshooting.
✨Show Off Your Customer Skills
Since this role involves direct customer interaction, prepare examples of how you've successfully handled support requests in the past. Think about times when you went above and beyond to help a client, as this will demonstrate your strong customer-facing skills.
✨Be Ready to Mentor
The company values teamwork and mentoring junior engineers. Come prepared with examples of how you've supported or trained others in your previous roles. This shows that you're not just a tech whiz but also a team player who enjoys sharing knowledge.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. Think about common IT issues you've encountered and how you resolved them. This will help you showcase your problem-solving skills and technical expertise effectively.