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- Tasks: Provide 2nd line support and troubleshoot IT systems for diverse clients.
- Company: Established IT services provider with a focus on quality support.
- Benefits: Up to 25 days holiday, pension scheme, ongoing training, and funded certifications.
- Why this job: Join a dynamic team and develop your tech skills while solving real-world problems.
- Qualifications: Minimum 2 years in an MSP environment and strong knowledge of Microsoft 365.
- Other info: Collaborative culture that rewards hard work and encourages innovation.
The predicted salary is between 32000 - 37000 £ per year.
An established and growing IT services provider is seeking a 2nd Line Support Engineer to join its technical team. The organisation delivers reliable, high-quality IT support to a range of SMEs.
This role offers the opportunity to work across a broad range of technologies, supporting clients in maintaining efficient, secure, and well-functioning IT environments. It would suit someone who enjoys problem-solving, takes a proactive approach, and is keen to develop their technical skillset in a dynamic setting.
Key Responsibilities- Provide 2nd line support for clients.
- Troubleshoot O365, Windows, and core IT systems.
- Manage user accounts, access permissions, and email systems.
- Deliver remote support, with occasional on-site visits.
- Escalate complex issues and collaborate with wider technical teams.
- Maintain accurate documentation and assist with onboarding/offboarding processes.
- Support IT projects, including migrations and system upgrades.
- Deliver excellent customer service while adhering to security best practices.
- Minimum 2 years’ experience in an MSP environment.
- Strong knowledge of Microsoft 365 and Windows environments.
- Proactive attitude with a willingness to learn and take ownership.
- Comfortable working in a fast-paced, varied technical environment.
- Up to 25 days holiday (excluding bank holidays).
- Pension scheme.
- Ongoing training and mentoring.
- Funded certifications.
- Opportunities to specialise in chosen technologies.
- Exposure to new and emerging technologies.
- Involvement in shaping services and introducing new ideas.
- Collaborative, close-knit team environment.
- A culture that recognises and rewards hard work and initiative.
If you are interested in hearing more, please apply now.
Information Technology Support Engineer in St Helens employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in St Helens
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Bring examples of how you've tackled tech issues in the past – it’ll make you stand out as a proactive candidate.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are keen on joining our team. Plus, it gives you a better chance to showcase your interest in our company culture.
We think you need these skills to ace Information Technology Support Engineer in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in MSP environments and your knowledge of Microsoft 365 and Windows. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about this opportunity.
Show Off Your Technical Skills: In your application, mention specific technologies you’ve worked with, especially O365 and core IT systems. We love candidates who are proactive and eager to learn, so share any relevant projects or experiences that demonstrate your technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows environments. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've handled difficult client situations in the past. Highlight your proactive approach and how you ensured client satisfaction while adhering to security best practices.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on common issues related to O365 and core IT systems. Practising with a friend or using mock interviews can help you articulate your thought process clearly when troubleshooting.
✨Demonstrate Your Willingness to Learn
This role values a proactive attitude and a desire to develop your technical skillset. Be prepared to discuss any ongoing training or certifications you're pursuing, and express your enthusiasm for learning new technologies and contributing to IT projects.