At a Glance
- Tasks: Provide first-line IT support and troubleshoot Microsoft 365 issues.
- Company: A growing company with a friendly team and supportive culture.
- Benefits: Competitive salary, 20 days leave, wellbeing platform, and flexible hours.
- Other info: Opportunities for career development and specialisation in areas of interest.
- Why this job: Join a team that values customer service and invests in your growth.
- Qualifications: Strong communication skills and a passion for helping users.
The predicted salary is between 25000 - 28000 £ per year.
This growing company is seeking a First Line IT Support Technician to join its friendly team. This is an excellent opportunity for someone who enjoys helping people, has a passion for technology, and wants to develop their career within a supportive environment that actively encourages learning and progression.
Working as part of a close-knit team, you will be the first point of contact for users requiring technical assistance. The role is heavily focused on delivering excellent customer service while supporting Microsoft 365 environments and a broad range of day-to-day IT issues.
Key Responsibilities:- Provide first-line technical support to clients via phone, email and remote support tools.
- Troubleshoot and resolve Microsoft 365-related issues, including user accounts, email, Teams and general administration tasks.
- Diagnose and resolve common hardware, software and operating system issues.
- Log, prioritise and manage support tickets through to resolution or escalation.
- Deliver a professional and friendly customer experience at all times.
- Work closely with colleagues across the support team to ensure service levels are maintained.
- Attend occasional client site visits when required (typically around once per quarter).
- Strong communication skills and a genuine desire to help users.
- Experience supporting Microsoft 365 environments.
- Previous experience within a helpdesk, service desk, MSP or internal IT support team.
- Strong troubleshooting and problem-solving skills.
- Excellent telephone manner and customer-facing communication skills.
- The ability to manage multiple tasks and prioritise effectively.
- Experience supporting Windows and/or macOS environments.
- A driving licence would be advantageous but is not essential.
This organisation places a strong emphasis on employee development and long-term career growth. Team members are encouraged to specialise in areas of interest and are given dedicated time for learning and professional development. The business has a proven track record of developing talent, with several employees progressing from apprenticeship roles into more senior technical positions.
Benefits:- 20 days annual leave plus 2 additional days at Christmas.
- Employer-funded wellbeing platform.
- Flexible working hours scheme following successful completion of probation.
- Dedicated learning and development time.
- Travel expenses paid for client site visits.
- Supportive team culture with genuine opportunities for progression.
If you're looking to join a company that values customer service, invests in its people and provides clear opportunities for development, I'd love to hear from you.
Information Technology Support Engineer in Southampton employer: Candour
This growing company in South Manchester is an excellent employer, offering a supportive work culture that prioritises employee development and career progression. With a focus on delivering exceptional customer service, team members enjoy a friendly environment where they can specialise in their interests and receive dedicated learning time, alongside benefits like flexible working hours and a wellbeing platform.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT support role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, try role-playing common support scenarios with friends or family. It’ll boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your tech skills! Create a portfolio or a blog where you share tips on troubleshooting Microsoft 365 issues or other tech topics. This not only showcases your knowledge but also demonstrates your passion for technology.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your customer service experience and any relevant tech skills when you apply.
We think you need these skills to ace Information Technology Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any previous IT support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about helping people and technology. Share specific examples of how you've provided excellent customer service in the past – we love a good story!
Show Off Your Communication Skills:Since this role is all about helping users, make sure your application reflects your strong communication skills. Use clear and friendly language, just like you would when speaking to a client. We appreciate a personable touch!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Candour
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and common IT issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your technical prowess and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, prepare examples of how you've provided excellent customer service before. Think about times when you turned a frustrated user into a happy one – those stories will resonate well!
✨Practice Your Communication
Strong communication is key for this position. Practice explaining technical concepts in simple terms, as you'll need to do this with clients who may not be tech-savvy. A friendly and professional tone can make all the difference.
✨Demonstrate Your Willingness to Learn
This company values development, so express your eagerness to grow within the role. Share any relevant courses or training you've undertaken, and mention areas you're keen to specialise in. This shows you're proactive about your career!
