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- Tasks: Be the go-to person for users needing support with automation solutions.
- Company: Join a forward-thinking company focused on technology and user experience.
- Benefits: Competitive salary, great progression opportunities, and exposure to cutting-edge tech.
- Why this job: Make a real difference by helping others improve their lives through technology.
- Qualifications: Passion for tech, excellent communication, and problem-solving skills required.
- Other info: Dynamic role with opportunities to learn scripting and automation platforms.
The predicted salary is between 30000 - 40000 £ per year.
My client is after a Software Support Analyst; you’ll be the first line of defence when users need support with their intelligent automation solutions. My client is offering a competitive salary and wonderful progression opportunities, a real chance to build within the business, working with the newest technology.
What you’ll need:
- A genuine passion for technology and how it can improve people’s lives.
- Excellent communication skills - confident, clear, and approachable.
- A problem-solving mindset with the patience to work through challenges.
What You’ll Do:
- Support users of our solutions - both clients and internal teams.
- Handle the configuration and setup of software products.
- Manage your workload proactively and contribute to our knowledge base.
- Escalate complex issues appropriately and collaborate on resolutions.
- Build strong relationships through clear, empathetic communication.
- Spot opportunities for improvement or potential sales leads.
Desirable:
- Familiarity with scripting (SQL, Visual Basic, JavaScript).
- Exposure to platforms such as: Document Management (Therefore), Intelligent Capture (IRISXtract, ABBYY, FlexiCapture), Output Management (Uniflow, Papercut, Spindle), Business Intelligence (QlikView, QlikSense), Robotic Process Automation (Electroneek, UI-Path).
Software Support Analyst employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This way, when you get that interview, you can show off your knowledge and passion for their technology.
✨Tip Number 2
Practice your communication skills! Since you'll be the first line of defence for users, being clear and approachable is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving mindset! Prepare examples of challenges you've faced in the past and how you tackled them. This will demonstrate your patience and ability to work through issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Software Support Analyst
Some tips for your application 🫡
Show Your Passion for Technology: Let us see your genuine enthusiasm for technology in your application. Share examples of how you've used tech to solve problems or improve processes, as this aligns perfectly with what we're looking for!
Communicate Clearly and Confidently: Since excellent communication skills are key for this role, make sure your application reflects that. Use clear language and a friendly tone to demonstrate your approachability and confidence.
Highlight Your Problem-Solving Skills: We love a good problem-solver! In your application, mention specific challenges you've faced and how you tackled them. This will show us that you have the right mindset for the job.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Candour
✨Show Your Passion for Technology
Make sure to express your genuine enthusiasm for technology during the interview. Share examples of how you've used tech to solve problems or improve processes in previous roles. This will demonstrate that you not only understand the tools but also appreciate their impact on people's lives.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. Use simple language to explain complex concepts, and be approachable. You might even want to prepare a few scenarios where you successfully communicated with users or teams to resolve issues.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific challenges you've faced and how you tackled them. Highlight your patience and persistence in finding solutions. This will show that you're not just about fixing problems but also about understanding the root causes and improving processes.
✨Familiarise Yourself with Relevant Technologies
Brush up on the technologies mentioned in the job description, especially scripting languages like SQL or JavaScript. If you have experience with any of the platforms listed, be ready to discuss it. Showing that you’re proactive in learning about these tools can set you apart from other candidates.