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- Tasks: Provide 2nd line support and troubleshoot across various IT systems.
- Company: Established IT support provider with a focus on growth and development.
- Benefits: £32,000 salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Opportunity for career development and exposure to diverse IT projects.
- Why this job: Join a fast-paced team and enhance your technical skills while making a real impact.
- Qualifications: Strong knowledge of Microsoft 365 and Windows systems required.
The predicted salary is between 32000 - 32000 £ per year.
We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team.
This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects.
- Handling escalated incidents and service requests as part of the 2nd line support team.
- Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure.
- Managing user accounts, permissions, and email systems (M365/Exchange).
- Providing remote support, with occasional visits to client sites.
- Diagnosing and resolving hardware, software, and basic networking issues.
- Supporting IT projects, including system upgrades and migrations.
- Strong knowledge of Microsoft 365 and Windows systems.
25 days holiday plus bank holidays. Pension scheme. Ongoing training, mentoring, and career development.
Implementation Engineer, Support Engineer in Sheffield employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer, Support Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting scenarios, especially around Microsoft 365 and Windows systems. We want to see you shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Use real-life examples of how you've tackled issues in the past. This is your chance to demonstrate that you're the proactive engineer they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Implementation Engineer, Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your proactive approach fits into our fast-paced environment. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: As a 2nd Line Support Engineer, troubleshooting is key. Use examples in your application that demonstrate how you've successfully diagnosed and resolved issues in the past. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your technical capability and proactive approach.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved hardware, software, or networking issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Demonstrate Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be dealing with escalated incidents. Highlight your experience in providing excellent customer support, especially in high-pressure situations. Share stories that illustrate your ability to remain calm and effective under stress.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT projects and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your career goals. Plus, it gives you a chance to demonstrate your enthusiasm for ongoing training and development.