At a Glance
- Tasks: Deliver cutting-edge IT solutions and support diverse clients in a dynamic environment.
- Company: Join a growing technical team in Wigan with a focus on innovation.
- Benefits: Enjoy up to 25 days holiday, pension scheme, and paid training.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make a real impact by resolving complex issues and leading exciting projects.
- Qualifications: Experience in senior technical support and strong knowledge of Microsoft technologies.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity has arisen for an experienced Senior IT Support Engineer to join a growing technical team, supporting a diverse client base across infrastructure, cloud and modern workplace technologies. This role is ideally suited to an experienced professional looking for a varied position that combines project delivery with senior-level technical support. The successful candidate will play a key role in delivering technical solutions, resolving complex issues and helping clients maximise their IT environments.
Key Responsibilities
- Deliver infrastructure, cloud and security projects from planning through to implementation.
- Lead technical upgrades, migrations and deployments across Microsoft and virtualised environments.
- Provide senior-level troubleshooting and act as an escalation point for complex technical issues.
- Work closely with clients to design and deliver effective, business-focused IT solutions.
- Produce and maintain technical documentation while contributing to service improvements and best practices.
- Support knowledge sharing across the technical team and assist with the development of junior engineers where appropriate.
Requirements
- Experience working within a Managed Service Provider (MSP).
- Previous experience in a senior technical support, infrastructure engineering or technical projects role.
- Strong technical knowledge of Microsoft 365, Windows Server, Intune, Entra ID, networking, virtualisation and cybersecurity technologies.
- Excellent troubleshooting, communication and customer-facing skills.
- A full UK driving licence and access to a vehicle.
Benefits
- Up to 25 days holiday + BH
- Pension scheme
- Paid training and certification support
- Career progression opportunities
- Free parking
We think you need these skills to ace Senior Technical Support Specialist
Technical Support
Infrastructure Engineering
Cloud Technologies
Microsoft 365
Windows Server
Intune
Entra ID
